Senior Bill Pay Consultant - Hybrid (1yr→Perm)

Serrala Group GmbH; Amstelveen; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Serrala is seeking a Senior Consultant Bill Pay in Amstelveen, Netherlands. The role involves leading end-to-end customer implementations of the cloud-based Bill Presentment and Payments solution, from definition and configuration through go-live and post-implementation support.

You will mentor colleagues, share knowledge, and collaborate with cross-functional teams to deliver successful customer outcomes while focusing on Dutch and English language proficiency.

Qualifications

• Bachelor’s or Master’s degree, or equivalent professional experience.
• At least 5 years of relevant experience in consulting, project management, customer implementation or a comparable client-facing role.
• Experience independently managing complex customer implementations.
• Strong analytical and problem-solving skills.
• Good understanding of project management and customer implementation methodologies.
• Strong customer-facing, communication and stakeholder management skills.
• Experience with large organisations and engaging with stakeholders across functions and seniority levels.
• Ability to translate requirements into practical solutions.
• Strong organisational skills and ownership.

Responsibilities

• Lead customer implementations from solution definition and configuration through go-live and post-implementation support.
• Advise customers on billing, collections and payment processes, and opportunities for process optimisation.
• Translate customer requirements into practical solutions and configure the platform accordingly.
• Provide ongoing customer support including training and configuration changes.
• Manage stakeholders across business, IT and C-level levels.
• Collaborate with Sales, IT and internal teams to ensure delivery success.
• Identify opportunities for product improvements and additional business within existing relationships.
• Contribute to internal projects and knowledge sharing as a mentor and buddy.

Skills

Stakeholder management

Project management

Client delivery

Analytical thinking

Communication

Dutch/English proficiency

Mentoring

Education

Bachelor’s or Master’s degree

Tools

Microsoft Office

Job description

Serrala is seeking a Senior Consultant Bill Pay in Amstelveen, Netherlands. The role involves leading end-to-end customer implementations of the cloud-based Bill Presentment and Payments solution, from definition and configuration through go-live and post-implementation support.

You will mentor colleagues, share knowledge, and collaborate with cross-functional teams to deliver successful customer outcomes while focusing on Dutch and English language proficiency.