Senior Consultant Bill Pay (all genders)

Serrala Group GmbH; Amstelveen; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Serrala is seeking a Senior Consultant Bill Pay in Amstelveen, Netherlands. The role involves leading end-to-end customer implementations of the cloud-based Bill Presentment and Payments solution, from definition and configuration through go-live and post-implementation support.

You will mentor colleagues, share knowledge, and collaborate with cross-functional teams to deliver successful customer outcomes while focusing on Dutch and English language proficiency.

Qualifications

• Bachelor’s or Master’s degree, or equivalent professional experience.
• At least 5 years of relevant experience in consulting, project management, customer implementation or a comparable client-facing role.
• Experience independently managing complex customer implementations.
• Strong analytical and problem-solving skills.
• Good understanding of project management and customer implementation methodologies.
• Strong customer-facing, communication and stakeholder management skills.
• Experience with large organisations and engaging with stakeholders across functions and seniority levels.
• Ability to translate requirements into practical solutions.
• Strong organisational skills and ownership.

Responsibilities

• Lead customer implementations from solution definition and configuration through go-live and post-implementation support.
• Advise customers on billing, collections and payment processes, and opportunities for process optimisation.
• Translate customer requirements into practical solutions and configure the platform accordingly.
• Provide ongoing customer support including training and configuration changes.
• Manage stakeholders across business, IT and C-level levels.
• Collaborate with Sales, IT and internal teams to ensure delivery success.
• Identify opportunities for product improvements and additional business within existing relationships.
• Contribute to internal projects and knowledge sharing as a mentor and buddy.

Skills

Stakeholder management

Project management

Client delivery

Analytical thinking

Communication

Dutch/English proficiency

Mentoring

Education

Bachelor’s or Master’s degree

Tools

Microsoft Office

Job description

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Senior Consultant Bill Pay (all genders)

Location: Amstelveen, Netherlands | Hybrid, 2–3 days per week onsite Contract: The position is intended as a long-term opportunity. Employment starts with a 1-year contract, with the intention of transitioning to a permanent contract following successful completion of the initial period.
Language(s): Dutch (native/C2) and English (C1/C2)

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.

Join us as we lead the future of finance automation!

About the role:

As a Senior Consultant Bill Pay, you will play a key role in delivering larger and more complex customer implementations of our cloud-based Bill Presentment and Payments solution.

You will manage customer projects end-to-end, from solution definition and configuration through go-live and post-implementation support. In addition to customer delivery, you will contribute to internal initiatives and support the development of other consultants through knowledge sharing, mentoring and a buddy role.

Your Day to Day:

• Lead customer implementations from solution definition and configuration through go-live and post-implementation support.
• Advise customers on billing, collections and payment processes, customer journeys and opportunities for process optimisation.
• Translate customer requirements into practical solutions and configure the platform based on agreed processes and needs.
• Provide ongoing customer support, including training, configuration changes and identification of additional use cases.
• Manage stakeholders across different functions and seniority levels, including business, IT and C-level stakeholders.
• Collaborate closely with Sales, IT and other internal teams to ensure successful customer delivery.
• Identify opportunities for product improvements and additional business within existing customer relationships.
• Contribute to internal projects and initiatives.
• Share knowledge and support other consultants through mentoring and a buddy role.

What makes you excel in this position:

• Bachelor’s or Master’s degree, or equivalent professional experience.
• At least 5 years of relevant experience in consulting, project management, customer implementation or a comparable client-facing role.
• Experience independently managing complex customer implementations.
• Strong analytical and problem-solving skills.
• Good understanding of project management and customer implementation methodologies.
• Strong customer-facing, communication and stakeholder management skills.Experience working with large organisations and engaging with stakeholders across different functions and seniority levels.
• Ability to understand customer requirements and translate them into practical solutions.
• Strong organisational skills, attention to detail and a high level of ownership.
• Proactive and hands‑on approach, with the ability to identify required actions and drive topics forward independently.
• Collaborative mindset and willingness to share knowledge and mentor colleagues.
• Commercial awareness and the ability to identify additional customer use cases and business opportunities.
• Professional proficiency in Dutch (native/C2) and English (C1/C2).

Nice to Have

• Knowledge of billing, collections, payments and/or financial processes.
• Experience with B2B2C software, SaaS, fintech or financial technology environments.
• Understanding of IT and cloud technologies.
• Good working knowledge of Microsoft Office.

Why you’ll love it here

Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting‑edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.

At our core, we’re Reliable, Passionate, Empowering, Enterprising -committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.

EEO Statement

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.

To all recruitment agencies

Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our job’s alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.