Sales & Back Office Coordinator

IDEA StatiCa (IDEA RS); Eindhoven; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

35 days annual leave

Revenue-based bonus

Hybrid work (home & Eindhoven office)

Job summary

IDEA StatiCa Benelux is seeking a Sales & Back Office Coordinator to support quotations, orders, licenses, invoicing, and CRM data for the Benelux region. You will also help organize meetings, events, and administrative tasks to keep the Benelux operations running smoothly.

You will combine commercial support with administration and customer contact, gaining insight into multiple business areas. The role offers flexibility to work from home and from the Eindhoven office, with opportunities to

Qualifications

• Experience in sales support, order administration, or a similar admin/commercial role.
• Highly organized, accurate, able to multitask.
• Excellent verbal and written communication skills.
• Fluent in Dutch and English; French a plus.

Responsibilities

• Manage quotations, order processing, and license administration for Benelux customers.
• Coordinate invoicing and basic accounts receivable with HQ finance.
• Qualify inbound leads and ensure accurate commercial follow-up.
• Plan and coordinate meetings with customers, suppliers, and partners.
• Coordinate local events and customer/partner activities; arrange travel and visits.
• Maintain CRM data, ensure data quality, and keep sales pipeline up to date.
• Create and maintain reports/dashboards for commercial/operational use.
• Assist onboarding of new customers, including license activation and license questions.
• Support administrative correspondence with banks, accountants, and government authorities.

Skills

Sales support

Order administration

Customer service

Highly organized

Excellent communication

CRM familiarity

Dutch & English fluent

French language a plus

Driving licence B

Tools

Salesforce

CRM systems

Job description

Sales & Back Office Coordinator, Benelux

IDEA StatiCa is the leading international innovator in software for structural design. Our applications are desktop and cloud-based and enable structural engineers in more than 125 countries worldwide to accurately design structural members, as they had previously estimated.
Our Chief Executive Officer, Juraj Sabatka, is the EY Technology Entrepreneur of the Year 2020 in the Czech Republic.

As aSales & Back Office Coordinator, you will combine commercial support with administrative and organizational coordination for the Benelux. You will ensure that quotations, orders, licenses, invoicing, and customer data are handled accurately and efficiently.

In addition, you will support commercial activities, organize meetings and events, and take responsibility for various administrative tasks required to ensure the smooth operation of the Benelux organization.

IDEA StatiCa Benelux

You will join a growing organization where you will have a broad and varied role. As a Sales & Back Office Coordinator, you will have a direct impact on the day-to-day operations of IDEA StatiCa in the Benelux.

You will combine commercial support, customer contact, administration, and organization. This gives you the opportunity to gain insight into different aspects of the business and play an important role in the continued development of the Benelux market.

What will you do?

Manage quotations, order processing, and license administration for customers in the Benelux.

Follow up on invoicing and outstanding payments and coordinate basic accounts receivable activities together with the finance department at headquarters.

Support the qualification of incoming leads and ensure accurate commercial follow-up.

Plan and coordinate meetings and appointments with customers, suppliers, and partners.

Support the organization and practical coordination of customer events, partner activities, and local events.

Take care of the administrative and logistical organization of local events, travel, and customer visits.

Manage and maintain CRM data, monitor data quality, and ensure that the sales pipeline remains accurate and up to date.

Create and maintain reports and dashboards, ensuring that relevant commercial and operational information is available and easy to use.

Support the onboarding of new customers, including license activation and handling license-related questions and cases.

Support the Country Representative with administrative correspondence with banks, accountants, and government authorities.

Help further structure and streamline administrative and commercial processes to improve efficiency.

What are the requirements?

You have experience in sales support, order administration, customer service, or a similar administrative/commercial role.

You are highly organized, work accurately, and enjoy managing multiple tasks simultaneously.

You have excellent verbal and written communication skills.

You communicate professionally and with a customer-focused approach and feel comfortable interacting with customers, partners, and internal stakeholders.

You have a strong administrative and commercial mindset and work proactively.

You are familiar with CRM systems; experience with Salesforce is a plus.

You have a good affinity for data and understand the importance of keeping information accurate, structured, and useful.

You are fluent in spoken and written Dutch and English. Knowledge of French is a plus.

You are based in the Benelux.

Driving licence: Category B (and access to your own transportation).

Why to work with us?

Plenty of opportunity to takeindependent responsibilityand help shape and improve processes.

The opportunity to further develop yourcommercial, organizational, and administrative skillswithin a growing organization.

A competitive salary with a revenue-based bonus

Flexibility in where and how you work, with the option to workfrom home and from our office in Eindhoven.

35 days of annual leave.