Sales Advisor

Longchamp; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Transport reimbursement

Professional development

Inclusive boutique environment

Internal mobility opportunities

Job summary

Longchamp Amsterdam boutique on PC Hooftstraat is hiring an experienced Sales Advisor to deliver an exceptional client experience across the full assortment and navigate a premium setting. You will build lasting relationships, champion the House, and contribute to boutique KPI targets.

Reporting to the Boutique Manager, you will guide clients with product knowledge, manage the purchase journey, and thrive in an international, high-demand environment.

Qualifications

• Minimum 3 years in retail sales, preferably premium/luxury.
• Proven track record of meeting individual sales and clienteling targets.
• Strong interpersonal skills with a service instinct for discerning international clientele.
• Familiarity with retail systems and clienteling tools; CEGID is a plus.
• Fluency in Dutch and English; French or other languages are advantageous.

Responsibilities

• Deliver Longchamp service standards across all client interactions.
• Welcome, advise, and close sales along the full purchase journey with warmth and precision.
• Master the full assortment to build elevated outfits and maximise cross-selling.
• Develop and maintain long-term client relationships through personalised follow-ups.

Skills

Retail sales

Clienteling

Premium service

Cross-selling

Product knowledge

Tools

CEGID

Job description

Joining Longchamp means becoming part of a world-renowned family business with over 70 years of craftsmanship, creativity, and innovation.

To strengthen our presence at our Amsterdam boutique on PC Hooftstraat, we are recruiting an experienced Sales Advisor. Reporting to the Boutique Manager, you will deliver an exceptional client experience across our full assortment, building lasting relationships and championing the House in one of Europe's most demanding settings.

By joining our team, you will help perpetuate our heritage of excellence and support ambitious, innovative retail projects.

YOUR MAIN RESPONSIBILITIES

1. Client Experience & Active Sales

Deliver the service standard that defines Longchamp, across every client interaction.

• Welcome, accompany, and advise clients across the full purchase journey (needs discovery, product recommendation, closing) with genuine warmth and precision.
• Convert consistently while upholding a premium, unhurried client experience, contributing to boutique KPIs such as conversion rate and average transaction value.
• Master the full assortment (iconic leather lines, seasonal collections, and Ready-to-Wear) to build complete, elevated outfits and maximise cross-selling.
• Use first-hand product knowledge to guide clients toward alternatives when a piece is unavailable, turning potential missed sales into confident recommendations.

2. Clienteling & Relationship Building

Turn one-time visitors into loyal clients of the House.

• Develop and maintain long-term client relationships through personalised follow-ups and structured clienteling.
• Adapt your approach fluently between local returning clients and an international, high-flow tourist clientele.
• Feed accurate, high-quality client data into the boutique's clienteling tools to support future outreach.

Embody Longchamp in presentation, behaviour, and expertise.

• Represent the House with energy, authenticity, and professionalism in every client and team interaction.
• Contribute to daily boutique standards, ensuring product presentation, cleanliness, and floor readiness reflect the brand.
• Share our heritage, craftsmanship, and materials expertise as part of the client conversation.
• Complete all mandatory training modules and apply learnings daily.

WHAT YOU BRING TO THE TABLE

• A minimum of 3 years of retail sales experience, ideally in a premium or luxury environment.
• A proven track record of meeting individual sales and clienteling targets.
• Strong interpersonal skills and a genuine service instinct, calibrated to a discerning international clientele.
• Comfort with retail systems and clienteling tools; familiarity with a system such as CEGID is an asset.
• Fluency in Dutch and English; French or other languages are a strong asset given our international clientele.

WHAT WE OFFER

• A competitive package with staff discounts on our collections.
• Transport reimbursement and well-being initiatives.
• Genuine professional development within a growing, family-owned luxury House.
• An inclusive, collaborative boutique environment on one of Europe's premier shopping streets.
• Performance incentives and internal mobility opportunities.

JOB TYPE

Full-time. Availability required across weekends and public holidays in line with boutique opening hours.