Trainer & Sales Advisor

Longchamp; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Lunch and health allowance

Public transport reimbursement

Discounts on collections

Mental health support

Job summary

Longchamp is seeking a Trainer In-store & Sales Advisor at our PC Hooftstraat Boutique. You will lead on-the-floor onboarding, coach teams, and ensure exceptional client experiences while supporting store operations and brand standards.

Fluency in Dutch and English is required; French is a strong asset. This is a full-time role with weekend and holiday availability in a prestigious, international fashion house environment.

Qualifications

• Proven experience in retail training and in-store coaching.
• Fluency in Dutch and English; French is a strong asset.
• Strong selling techniques, KPIs, and clienteling tools.
• Ability to inspire and lead retail teams in luxury setting.

Responsibilities

• Deliver onboarding and continuous training directly on the shop floor.
• Animate seasonal training modules and adapt content from HQ.
• Coach the team daily on selling techniques, KPIs, clienteling and digital tools.
• Monitor training content application and support skill improvement.
• Supervise digital learning paths and monthly HQ reports.
• Identify training gaps and propose concrete solutions.
• Support daily client experience as Sales Advisor when needed.
• Welcome and guide clients with warmth and expertise.
• Build long-term client relationships and loyalty.
• Ensure store tasks run smoothly including cash, stockroom, replenishment, and VM updates.

Skills

Retail training

In-store coaching

Selling techniques

Clienteling tools

Communication skills

Presentation skills

Initiative

Tools

Clienteling tools

Job description

Joining Longchamp means becoming part of a world-renowned family business with over 70 years of craftsmanship, creativity, and innovation.

To strengthen our presence at our PC Hooftstraat Boutique, we are recruiting a Trainer In-store & Sales Advisor. Reporting to the Store Manager, you will play a key role in developing our team's expertise in the field, while also contributing to an exceptional client experience on the shop floor.

By joining our team, you will help perpetuate our heritage of excellence and support ambitious, innovative retail projects.

YOUR MAIN RESPONSIBILITIES

1. In-store Training & Team Development (Primary Mission)

As the in-store trainer for the NL teams, you ensure that every team member embodies Longchamp's standards of service, product expertise, and sales excellence:

• Deliver onboarding and continuous training directly on the shop floor (never in classroom settings).
• Animate seasonal training modules and adapt your delivery when receiving material from HQ (e.g., interpreting and bringing to life training PPTs).
• Coach the team daily on selling techniques, retail KPIs, clienteling, and use of digital tools.
• Monitor the proper application of training content and support team members in improving their skills.
• Supervise the completion and follow-through of digital learning paths.
• Conduct monthly training reports for HQ and ensure clear communication on progress and needs.
• Act as a proactive force within the store, identifying training gaps and proposing concrete solutions.

2. Client Experience, Clienteling & Sales Support (Secondary Mission)

Alongside your training role, you support the daily client experience as a Sales Advisor when needed :

• Welcome and guide clients with warmth, expertise, and authenticity.
• Understand client needs to offer personalised advice and ensure a memorable luxury experience.
• Build long-term client relationships through personalised follow-up and use of clienteling tools.
• Contribute to the development of a quality client database and strong customer loyalty.

3. Store Operations & Brand Ambassadorship

You help ensure the store reflects the Longchamp spirit and operates smoothly:

• Support daily store tasks (cash management, stockroom flow, inventories, replenishment, product transfers…).
• Guarantee impeccable product presentation and participate in Visual Merchandising updates.
• Embody the values of energy, excellence, and authenticity, acting as a role model for the team on both training and boutique standards.

WHAT YOU BRING TO THE TABLE:

• Proven experience in retail training and in-store coaching.
• Strong command of selling techniques, KPIs, and clienteling tools.
• Fluency in Dutch and English; French is a strong asset.
• Natural ability to engage, motivate, and inspire retail teams.
• Strong communication skills and dynamic presentation abilities.
• Ability to take initiative and work proactively in a fast-paced environment.
• Excellent presentation and image consistent with luxury retail standards.

WHAT WE OFFER:

• A competitive benefits package including lunch and health allowance and partial reimbursement of public transport costs.
• Exclusive perks from a Fashion House: attractive discounts on our collections.
• Professional development with recognition for the quality of our retail training programs.
• A dynamic, inclusive environment within a prestigious, family-owned international company.
• Well-being initiatives such as access to mental health support and sports memberships.
• Performance-related incentives and sustainable mobility benefits.

JOB TYPE:

Full-time (38 hours/week).

Availability on weekends and some public holidays is required.