Safety & Security Supervisor

The Pyrmont Curaçao; Netherlands; Remote; EUR 37,000 - 57,000; Full time

Job summary

The Pyrmont Curaao Beach Resort is seeking a Safety & Security Supervisor to lead daily security operations, protecting guests, associates, and assets across a 24-hour resort environment.

You will supervise the Loss Prevention team, manage incident reporting, and ensure compliance with Marriott standards and local regulations while maintaining confidentiality and professional service.

Qualifications

• High School diploma or equivalent required; hospitality or business education is a plus.
• Minimum 3 years security or loss prevention experience; hotel/resort background a plus.
• Knowledge of surveillance, access control, and incident reporting.
• First Aid/CPR certification preferred.
• Strong report writing and investigative skills.
• Excellent communication in English and Papiamentu; Dutch/Spanish a plus.

Responsibilities

• Conduct regular patrols to ensure guest, associate, and asset safety.
• Monitor CCTV, alarms, access control, and life safety systems; respond to alerts.
• Respond to emergencies and assist guests and associates as required.
• Secure guest rooms and restricted areas with controlled access.
• Identify and report unsafe conditions and hazards per procedures.
• Oversee employee entrance access and enforce key control procedures.
• Verify identification for outsourced personnel and visitors.
• Ensure proper bag checks and supervise compliance with procedures.
• Log vehicle access and verify accuracy of vehicle logs.
• Prepare incident and accident reports per Marriott and legal requirements.
• Maintain confidentiality of security documentation.
• Provide coaching and training to Loss Prevention staff.

Skills

Surveillance & security monitoring

Report writing

Communication skills (English & Papia

First Aid/CPR certification

Shift flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office

Security software systems

Job description

Set to debut in 2026, The Pyrmont Curaçao Beach Resort is an adults-only, all-inclusive beach resort. As part of the Autograph Collection by Marriott, The Pyrmont blends local culture and history with elevated hospitality and distinctive character. Every detail, from our spaces to our service, is designed to create meaningful, memorable experiences that spark connections and leave lasting impressions. We celebrate individuality and curate every guest journey with care, authenticity, and purpose.

Every unforgettable experience at The Pyrmont Curaçao Beach Resort begins with leaders who live our Leadership Essentials. We believe that leadership lives at all levels. True leaders bring curiosity, courage, and genuine connection to every moment, strengthening our teams and elevating every guest experience.

Position Summary

The Safety & Security Supervisor supports the safety and security of hotel assets, guests, and employees by supervising daily security activities, ensuring compliance with established procedures, and monitoring potential risks. The role contributes to a secure environment through vigilant surveillance, incident management, and support of emergency preparedness initiatives.

Qualifications

• High School diploma or equivalent required; further education in hospitality or business is a plus.
• Minimum of three (3) years of security or loss prevention experience; prior experience working in a hotel or all-inclusive resort environment is considered a plus.
• Knowledge of surveillance systems, access control, and incident reporting.
• Certification in First Aid/CPR preferred.
• Strong report writing and investigative skills.
• Proficiency in Microsoft Office and security software systems.
• Excellent communication skills in English and Papiamentu; additional languages, Spanish or Dutch are an asset.
• High level of integrity, confidentiality, and professionalism.
• Ability to work flexible and rotating shifts in a 24-hour operation, including day, evening, overnight, weekend, and public holiday shifts as required.

Key Responsibilities

• Conduct regular foot and vehicle patrols of all areas of the property to ensure guest, associate, and asset safety.
• Monitor CCTV systems, alarm panels, access control points, and fire & life safety systems, responding appropriately to alerts and irregularities.
• Respond to emergency situations (medical incidents, fire alarms, evacuations, disturbances) and provide assistance to guests and associates as required.
• Secure guest rooms and restricted areas, ensuring controlled access at all times.
• Identify, correct, and report unsafe conditions and security hazards in accordance with established procedures.
• Oversee and actively participate in controlling the employee entrance, ensuring access is granted only to authorized associates, outsourced staff, and approved visitors.
• Supervise and enforce key control procedures, including issuance, logging, handling, and return of keys by associates, outsourced personnel, and visitors.
• Ensure proper verification of identification and authorization for all outsourced personnel and visitors prior to granting access to the property.
• Ensure bag checks are conducted correctly and consistently, performing inspections when required and supervising agents to ensure compliance with procedures.
• Oversee vehicle access control, ensuring all vehicles entering the hotel premises are properly logged at the entrance and verifying the accuracy of vehicle logs.
• Conduct routine roving inspections to ensure all security posts and positions are adequately staffed and covered.
• Work closely with other departments to provide security support and assistance as needed for hotel operations and special situations.
• Prepare clear, accurate, and timely incident and accident reports in line with Marriott and legal requirements.
• Maintain confidentiality of all Security/Loss Prevention documentation and release information only to authorized individuals.
• Conduct investigations related to loss, theft, accidents, disturbances, or safety concerns; gather evidence and complete required documentation.
• Review daily activity logs, shift summaries, and access control reports for accuracy and completeness.
• Supervise Loss Prevention team members, coordinating shift activities and daily assignments.
• Provide coaching, guidance, and on-the-job training to ensure consistent application of security and loss prevention standards.
• Assist management with performance feedback, training initiatives, and staff development.
• Serve as a role model for professionalism, guest service, and Marriott standards.
• Handle guest and associate concerns, disturbances, or safety-related situations in a professional, calm, and service-oriented manner.
• Communicate clearly and respectfully with guests, associates, management, and external emergency responders.
• Maintain a visible security presence to promote a sense of safety, comfort, and wellbeing when required.
• Ensure all security operations comply with Marriott standards, company policies, local laws, and safety regulations.
• Maintain high standards of personal appearance and professional conduct at all times.
• Support audits, inspections, and compliance checks related to safety and loss prevention.

Why Join Us?

At The Pyrmont Curaçao Beach Resort, a career is more than a job; it’s an opportunity to create moments that are warm, soulful, and unforgettable. Here, history and modernity meet within the walls of a landmark brought back to life with unique energy. As we build a bold new vision of hospitality, every team member plays a part in shaping experiences that celebrate Curaçao’s heritage while embracing its future. We believe true hospitality comes from genuine connections, from people who bring their own story, culture, and personality to everything they do. At The Pyrmont Curaçao Beach Resort, authenticity inspires, and every encounter leaves a lasting impression. Be part of something inspiring, and truly extraordinary, be part of a legacy in the making.