Front Office Supervisor

The Pyrmont Curaçao; Netherlands; Remote; EUR 42,000 - 64,000; Full time

Job summary

The Pyrmont Curaçao Beach Resort is seeking a capable Front Office Supervisor to oversee daily Front Desk operations, support the Front Office Manager, and safeguard brand service standards while optimizing room inventory and revenue opportunities.

The role requires 2-3 years in a hotel Front Office, leadership skills, and strong English communication; knowledge of Opera PMS and MS Office is a plus. This is a full-time, on-site position with flexibility for shifts, weekends, and holidays.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• Minimum of 2-3 years of Front Office experience in a hotel environment; prior supervisory experience preferred.
• Experience with Opera PMS or similar property management systems is a plus.

Responsibilities

• Supervise and coordinate all Front Office operations during assigned shifts, ensuring smooth execution of check-in, check-out, guest inquiries, reservations, and cashiering functions.
• Ensure all guest interactions reflect the personalized and distinctive service culture of Autograph Collection, delivering memorable first and last impressions.
• Monitor room inventory, availability, rate controls, and daily arrivals/departures, including group movements and VIP guests, to ensure accurate room allocation and maximize occupancy.
• Lead, coach, mentor, train, and evaluate Front Desk Agents, Guest Service Agents, and Bell Attendants to ensure adherence to Marriott service standards and brand expectations.
• Handle escalated guest complaints and complex service recovery cases with professionalism, urgency, and sound judgment.

Skills

Leadership

Communication

Customer service

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Windows

Microsoft Office

Excel

Job description

Set to debut in 2026, The Pyrmont Curaçao Beach Resort is an adults-only, all-inclusive beach resort. As part of the Autograph Collection by Marriott, The Pyrmont blends local culture and history with elevated hospitality and distinctive character. Every detail, from our spaces to our service, is designed to create meaningful, memorable experiences that spark connections and leave lasting impressions. We celebrate individuality and curate every guest journey with care, authenticity, and purpose.

Every unforgettable experience at The Pyrmont Curaçao Beach Resort begins with leaders who live our Leadership Essentials. We believe that leadership lives at all levels. True leaders bring curiosity, courage, and genuine connection to every moment, strengthening our teams and elevating every guest experience.

Position Summary

The Front Office Supervisor is responsible for overseeing daily Front Desk operations to ensure exceptional guest service and efficient workflow. This role supports the Front Office Manager by supervising team members, resolving guest concerns, and maintaining brand service standards while optimizing room inventory and revenue opportunities.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• Minimum of 2-3 years of Front Office experience in a hotel environment; prior supervisory experience preferred.
• Experience in a branded or chain hotel is preferred.
• Strong knowledge of Front Office procedures and guest service standards.
• Experience with Opera PMS or similar property management systems is a plus.
• Proficiency in Windows and Microsoft Office; intermediate to advanced Excel skills preferred.
• Excellent communication skills in English (verbal and written); Dutch, Spanish, and Papiamentu are advantages.
• Demonstrated leadership, coaching, and performance management skills.
• Strong analytical and problem-solving abilities, particularly in service recovery.
• Ability to multitask and perform in afast-paced environment.
• Flexibility to work shifts, weekends, and public holidays.

Key Responsibilities

• Supervise and coordinate all Front Office operations during assigned shifts, ensuring smooth execution of check-in, check-out, guest inquiries, reservations, and cashiering functions.
• Ensure all guest interactions reflect the personalized and distinctive service culture of Autograph Collection, delivering memorable first and last impressions.
• Ensure prompt, professional, and personalized guest check-in and check-out experiences in accordance with brand standards.
• Monitor room inventory, availability, rate controls, and daily arrivals/departures, including group movements and VIP guests, to ensure accurate room allocation and maximize occupancy.
• Coordinate pre-arrival planning and special requests to ensure room readiness and seamless guest experiences.
• Oversee shift balancing, cash handling procedures, billing accuracy, and end-of-shift financial reconciliations in compliance with internal audit standards.
• Review daily revenue and occupancy reports, along with guest feedback, to identify operational improvements and service enhancement opportunities.
• Lead, coach, mentor, train, and evaluate Front Desk Agents, Guest Service Agents, and Bell Attendants to ensure adherence to Marriott service standards and brand expectations.
• Handle escalated guest complaints and complex service recovery cases with professionalism, urgency, and sound judgment.
• Promote Marriott Bonvoy enrollment, guest recognition, and loyalty engagement initiatives.
• Support and monitor upselling programs, room upgrades, and revenue optimization strategies to maximize ADR and RevPAR performance.
• Maintain strong interdepartmental communication with Housekeeping, Engineering, Reservations, and Food & Beverage to ensure operational efficiency.
• Collaborate closely with Housekeeping to optimize room readiness and minimize guest wait times.
• Conduct daily briefings and shift handovers to ensure clear communication and operational continuity.
• Monitor lobby presentation, guest flow, and overall first impression standards at all times.
• Ensure compliance with data privacy regulations, PCI credit card security requirements, and brand audit standards.
• Prepare shift reports, document incidents, and communicate relevant operational updates to the Front Office Manager.
• Assist with scheduling, payroll inputs, staffing coverage, and workforce planning based on business levels.
• Review and analyze guest satisfaction scores and consult with management onaction plans where needed.

Why Join Us?

At The Pyrmont Curaçao Beach Resort, a career is more than a job; it’s an opportunity to create moments that are warm, soulful, and unforgettable. Here, history and modernity meet within the walls of a landmark brought back to life with unique energy. As we build a bold new vision of hospitality, every team member plays a part in shaping experiences that celebrate Curaçao’s heritage while embracing its future. We believe true hospitality comes from genuine connections, from people who bring their own story, culture, and personality to everything they do. At The Pyrmont Curaçao Beach Resort, authenticity inspires, and every encounter leaves a lasting impression. Be part of something inspiring, and truly extraordinary, be part of a legacy in the making.