Safety & Security Manager

The Pyrmont Curaçao; Netherlands; Remote; EUR 61,000 - 78,000; Full time

Job summary

The Pyrmont Curaçao Beach Resort is seeking a Safety & Security Manager to oversee all safety and security operations, ensuring protection of guests, associates, and assets. Lead daily operations, enforce policies, and drive loss prevention while maintaining compliance with Marriott standards and Curaçao laws.

This role requires strong leadership, incident management, and the ability to communicate effectively with authorities and staff to foster a culture of safety.

Qualifications

• Bachelor’s degree in Safety & Security Management, Risk Management, or Hospitality Operations preferred.
• 2–3 years' experience in a similar security leadership role, preferably in a hotel or hospitality environment.
• Proven knowledge of security operations, emergency response, and loss prevention procedures.
• Strong understanding of local laws, regulations, and compliance requirements related to workplace safety and hotel security.
• Demonstrated ability to lead, train, and motivate a diverse security team in a fast-paced environment.
• Excellent communication and interpersonal skills with guests, associates, and local authorities.
• High level of integrity, discretion, and professionalism with confidential information.
• Ability to remain calm and make sound decisions under pressure or during emergencies.
• Proficient in Microsoft Office Suite and security systems (CCTV, key control systems, access management).
• First Aid and CPR certification required; Fire Safety certification is an asset.

Responsibilities

• Develop, implement, and maintain resort-wide safety and security policies and procedures.
• Lead, coach, and schedule the Security team to ensure 24/7 coverage and performance.
• Conduct regular patrols to ensure safety and detect hazards or suspicious activity.
• Oversee key control, CCTV operations, access control, alarm systems, and lock integrity.
• Inspect safety equipment and ensure readiness; manage incident reporting and investigations.
• Coordinate with local authorities and emergency services as needed and report findings.
• Provide timely updates to executive leadership on security matters.
• Coordinate with Event Sales and Operations for VIP escorts and large event security.

Skills

Security leadership

Emergency response

Loss prevention

Communication

Team management

Incident investigations

CCTV & access control

Risk assessment

Decision making

Education

Bachelor's degree in Safety & Security Management

Bachelor's degree in Risk Management

Bachelor's degree in Hospitality Operations

Tools

MS Office

CCTV

Access control systems

Key control systems

Fire safety equipment

Job description

Set to debut in Q2 2026, The Pyrmont Curaçao Beach Resort is an adults-only, all-inclusive beach resort. As part of the Autograph Collection by Marriott, The Pyrmont blends local culture and history with elevated hospitality and distinctive character. Every detail, from our spaces to our service, is designed to create meaningful, memorable experiences that spark connections and leave lasting impressions. We celebrate individuality and curate every guest's journey with care, authenticity, and purpose.

Every unforgettable experience at the Pyrmont Curaçao Beach Resort begins with leaders who live our Leadership Essentials. We believe true leadership shines through curiosity, courage, and authentic connections - qualities that inspire our teams and elevate every guest experience.

Position Summary

The Safety & Security Manager oversees all aspects of the property's safety and security operations. This role is responsible for ensuring the protection of guests, associates, and hotel assets through the consistent implementation of safety policies, emergency procedures, and loss prevention practices. The Safety & Security Manager leads daily operations focused on accident and fire prevention, incident response, and compliance in line with Marriott International standards, Curaçao laws, and Autograph Collection brand expectations. This role maintains accurate documentation, certifications, and reports as required by law and company policy, while fostering a culture of safety awareness throughout the hotel. A proactive approach, strong leadership presence, and commitment to guest and associate well-being are essential for success as a key member of the resort's Crisis Management Team.

Qualifications

• Bachelor's degree in Safety & Security Management, Risk Management, or Hospitality Operations preferred.
• Minimum of 2-3 years' experience in a similar security leadership role, preferably within a hotel or hospitality environment.
• Proven knowledge of security operations, emergency response, and loss prevention procedures.
• Strong understanding of local laws, regulations, and compliance requirements related to workplace safety and hotel security.
• Demonstrated ability to lead, train, and motivate a diverse security team in a fast-paced environment.
• Excellent communication and interpersonal skills with the ability to interact effectively with guests, associates, and local authorities.
• High level of integrity, discretion, and professionalism when managing confidential or sensitive information.
• Ability to remain calm and make sound decisions under pressure or during emergency situations.
• Proficient in Microsoft Office Suite and security systems (CCTV, key control systems, access management).
• First Aid and CPR certification required; Fire Safety certification is an asset.
• Flexibility to work a variety of shifts, including nights, weekends, and public holidays as needed.
• Excellent communication skills in English, both written and spoken; Dutch, Spanish and Papiamentu are an advantage.

Key Responsibilities

Security Operations & Leadership

• Develop, implement, and maintain resort-wide safety and security policies and procedures.
• Lead, coach, and schedule the Security team to ensure 24/7 coverage and effective performance.
• Conduct regular patrols (internal and external) to ensure safety and detect potential hazards or suspicious activity.
• Recommend appropriate follow-up actions for any security breaches or incidents.
• Oversee key control, CCTV operations, access control systems, alarm systems, and lock integrity.
• Inspect all security and safety equipment regularly, ensuring functionality and readiness.
• Manage incident reporting processes, investigations, and follow-up corrective actions.
• Handle guest and associate incidents or complaints professionally, resolving issues promptly and effectively.
• Identify and report physical hazards or unsafe work practices; recommend and implement corrective actions.
• Develop and monitor action plans to minimize risk and enhance workplace safety.
• Keep abreast of local criminal activity or potential threats that may affect property security.
• Ensure compliance with Marriott Brand Standard Audit (BSA) and Loss Prevention guidelines.
• Analyze information, identify risks, and implement effective solutions to security-related challenges.
• Develop and maintain strong working relationships with local law enforcement and emergency services.
• Provide timely updates and communication to executive leadership, peers, and subordinates on relevant security matters.
• Coordinate with Event Sales and Operations teams to manage VIP escorts, media access, and large event security requirements.

Emergency Management, Calamity Plans & Evacuation

• Develop, maintain, and annually test the resort's calamity response plan, including hurricane preparedness, fire emergencies, medical emergencies, power failures, hazardous materials, and Active threat scenarios.
• Serve as the emergency response leader during incidents
• Conduct evacuation planning including full-building evacuation routes and zone-specific evacuation plans.
• Ensure emergency systems (fire panels, extinguishers, sprinklers, AEDs, alarms) are inspected and certified as per Curaçao regulations.
• Maintain crisis communication procedures in collaboration with the General Manager, Engineering, and HR.

Associate Training & Engagement

• Develop and deliver required safety and security training for all departments including fire safety, evacuation procedures, CPR/AED & First Aid, Guest conflict de-escalation, workplace violence prevention, hazard identification and security awareness
• Ensure all associates complete mandatory Marriott Loss Prevention courses and certifications.
• Support onboarding training for all new hires regarding safety protocols.

Compliance, Documentation & Reporting

• Ensure compliance with Curaçao government regulations, Marriott International standards, and local health & safety laws.
• Maintain up-to-date documentation for inspections, permits, fire system certifications, and risk assessments.
• Conduct monthly and quarterly safety audits to identify gaps and lead corrective actions.
• Manage incident logs, investigation files, and submit required reports to management and authorities.
• Actively support insurance inspections, risk assessments, and mitigation initiatives.
• Conduct thorough investigations into any loss of property or assets and report findings to management for resolution.
• Prepare accurate documentation and reports for employee accidents and general liability incidents in line with reporting standards.

Leading the Security Team

• Attend operational and event-related meetings (e.g., pre-/post-convention, weekly forecasts) to anticipate group and event security needs.
• Recognize and celebrate team achievements to promote engagement and motivation.
• Clearly communicate the importance of safety and emergency procedures, ensuring all team members understand and comply with established codes.
• Demonstrate strong interpersonal and leadership skills, leading by example with integrity and professionalism.
• Recognize and celebrate success and positive performance within areas of responsibility.
• Encourage open communication and feedback through an "open door" approach, addressing concerns promptly.
• Promote teamwork, trust, and respect among colleagues.
• Provide ongoing coaching, mentoring, and support to develop team knowledge, confidence, and performance.
• Identify training needs and support the development of educational programs to improve team knowledge and safety awareness.
• Set clear performance standards, monitor results, and provide feedback and direction.
• Act as a role model, delivering guidance and personal support when needed.

Providing and Ensuring Exceptional Guest Service

• Lead by example in delivering genuine hospitality and ensuring a secure, welcoming environment for all guests.
• Empower team members to deliver excellent service while maintaining guest safety and satisfaction.
• Ensure quality standards and guest expectations are consistently met or exceeded.
• Anticipate guest needs and provide assistance beyond standard expectations to enhance satisfaction and loyalty.

Why Join Us?

At The Pyrmont Curaçao Beach Resort, a career is more than a job; it's an opportunity to create moments that are warm, soulful, and unforgettable. Here, history and modernity meet within the walls of a landmark brought back to life with unique energy. As we build a bold new vision of hospitality, every team member plays a part in shaping experiences that celebrate Curaçao’s heritage while embracing its future. We believe true hospitality comes from genuine connections, from people who bring their own story, culture, and personality to everything they do. At The Pyrmont Curaçao Beach Resort, authenticity inspires, and every encounter leaves a lasting impression. Be part of something inspiring, and truly extraordinary, be part of a legacy in the making.