Spa Manager

The Pyrmont Curaçao; Netherlands; Remote; EUR 52,000 - 78,000; Full time

Job summary

The Pyrmont Curaçao Beach Resort in Curaçao seeks a Spa Manager to lead Kas di Pueblo Spa, a historic luxury wellness destination on the resort grounds. You will oversee daily operations, guest services, treatments, and staff, ensuring the highest standards of quality, safety, and professionalism.

You will design modern wellness programs rooted in island heritage, manage budgets, inventory, and vendor relationships, and collaborate with Marketing, Finance, HR, and Rooms to deliver unforgettable

Qualifications

• Certification or diploma in Spa Management or Wellness Administration or related field.
• 2–3 years’ supervisory or managerial experience in spa or wellness.
• Proven ability to lead a diverse team to deliver guest service and meet objectives.
• Budget management, forecasting, and cost control experience.
• Excellent customer service and interpersonal skills with a warm, professional approach.
• Strong organizational and communication skills; multi-tasking ability.
• Knowledge of spa safety, hygiene and sanitation standards; Book4Time experience is a plus.
• CPR/First Aid certification or willingness to obtain; weekend/holiday shifts may be required.
• English fluency; Dutch/Spanish/Papiamentu proficiency is an advantage.

Responsibilities

• Oversee daily spa operations, ensuring guest service excellence and smooth treatment delivery.
• Design a modern wellness program rooted in island heritage using local botanicals and remedies.
• Incorporate Curaçao history into the spa journey with authentic storytelling.
• Lead retail strategy, inventory, and vendor relationships.
• Manage budget, revenue targets, labor costs, and financial reporting.
• Recruit, train, and mentor spa therapists and frontline staff.
• Ensure health, safety, sanitation, and licensing compliance across the spa.

Skills

Spa Management

Team Leadership

Budgeting & Forecasting

Guest Service Excellence

Wellness Program Design

Education

Spa Management Certification

Tools

Book4Time

POS systems

Job description

Set to debut in Q2 2026, The Pyrmont Curaçao Beach Resort is an adults-only, all-inclusive beach resort. As part of the Autograph Collection by Marriott, The Pyrmont blends local culture and history with elevated hospitality and distinctive character. Every detail, from our spaces to our service, is designed to create meaningful, memorable experiences that spark connections and leave lasting impressions. We celebrate individuality and curate every guest's journey with care, authenticity, and purpose.

Every unforgettable experience at the Pyrmont Curaçao Beach Resort begins with leaders who live our Leadership Essentials. We believe true leadership shines through curiosity, courage, and authentic connections – qualities that inspire our teams and elevate every guest experience.

Position Summary

The Spa Manager is the operational leader of Kas di Pueblo Spa, an iconic historic landmark on the resort grounds. This unique wellness destination blends the rich heritage of Curaçao with contemporary wellness philosophies, incorporating local traditions, natural island ingredients, and immersive storytelling into every guest experience. The Spa Manager is responsible for overseeing the daily operations of the spa, ensuring a seamless guest experience and maintaining the highest standards of service, cleanliness, and professionalism. This role supervises and coordinates all spa activities, including treatments, salon services, wellness programs, reservations, reception, and locker room areas. The Spa Manager focuses on driving guests and associate satisfaction while achieving or exceeding financial and operational goals. This position plays a key leadership role in developing the spa team, managing budgets and inventory, and ensuring that all brand standards, health, and safety procedures are consistently met. The ideal candidate leads by example, fostering a culture of well-being, teamwork, and excellence in every aspect of the guest journey.

Qualifications

• Certification or diploma in Spa Management or Wellness Administration or related field.
• Minimum of 2-3 years’ experience in a supervisory or managerial role within a spa or wellness environment, preferably in a luxury or branded hotel setting.
• Proven ability to lead and motivate a diverse team to deliver exceptional guest service and achieve business objectives.
• Strong understanding of spa operations, including treatment menu development, scheduling, inventory control, and retail sales management.
• Demonstrated experience in budget management, forecasting, and cost control.
• Exceptional customer service and interpersonal skills, with a warm, professional, and guest-oriented approach.
• Excellent organizational and communication skills, with the ability to multi-task and remain calm under pressure.
• Strong knowledge of spa safety, hygiene, and sanitation standards.
• Experience with spa booking and point-of-sale systems (e.g., Book4Time, or similar) is an advantage.
• CPR and First Aid certification required or willingness to obtain.
• Flexibility to work weekends, holidays, and various shifts as business demands.
• Excellent communication skills in English, both written and spoken; Dutch, Spanish and Papiamentu are an advantage.

Key Responsibilities

Operations Management

• Oversee daily spa operations, ensuring exceptional guest service and smooth execution of treatments, wellness activities, and facility management
• Design a modern wellness program rooted in island heritage, using local botanicals, herbal remedies, sea minerals, and culturally inspired techniques.
• Bring the history of Curaçao to life by integrating local stories, traditions, and healing practices into the spa journey – from signature treatments to visual storytelling and guest rituals.
• Collaborate with local historians, artisans, and cultural advisors to ensure authenticity in all content.
• Introduce holistic lifestyle offerings aligned with global wellness trends.
• Identify new trends, products, and services aligned with luxury wellness standards.
• Create signature experiences inspired by the rhythms of Curaçao.
• Develop SOPs that respect and preserve the historic character of Kas di Pueblo.
• Ensure all treatments, protocols, and service standards meet Autograph Collection requirements. Maintain excellence in cleanliness, ambiance, and safety, honoring the cultural significance of the site.
• Conduct regular inspections and ensure corrective actions are completed promptly.
• Coordinate repair and maintenance needs with Engineering.
• Lead retail strategy including product selection, display, ordering, and inventory.
• Collaborate with Marketing to promote the spa, wellness events, and brand partnerships.
• Ensure full adherence to all health, safety, sanitation, and licensing regulations.
• Maintain proper documentation for facility hygiene, water quality, and therapist certifications.
• Work collaboratively with Finance, HR, Marketing, and Rooms departments.
• Maintain accurate records for appointments, financials, and operational reports.
• Recruit, train, and mentor spa therapists, receptionists, and attendants.
• Provide ongoing education in treatment skills, product knowledge, storytelling, selling techniques, and wellness philosophy.
• Promote a culture that aligns with The Pyrmont Curaçao’s values, Autograph Collection standards and the resort’s people band.
• Ensure employees clearly understand expectations, procedures, and performance standards.
• Conduct regular performance evaluations, coaching sessions, and skills assessments.
• Celebrate team successes and publicly recognize outstanding performance.
• Schedule staff to ensure appropriate coverage based on forecasted business levels.
• Manage scheduling, payroll submissions, time and attendance accuracy, and leave requests.

Guest Experience & Service Excellence

• Ensure every guest journey, from arrival to departure, is personalized, culturally rich, and emotionally memorable.
• Serve as the primary point of contact for guest concerns, special requests, and service recovery.
• Monitor treatment quality, service flow, guest preferences, and feedback.
• Respond to issues and continuously elevate the spa experience.
• Curate a personalized experience for repeat guests and VIPs.
• Develop wellness itineraries and packages tailored to honeymooners, solo travelers, groups, and extended-stay guests.
• Oversee spa budget, revenue targets, labor costs, and expense controls.
• Track treatment sales, retail performance, therapist productivity, and forecasting.
• Develop monthly and quarterly reports on financial performance trends.
• Implement strategies to increase revenue through promotions, retail initiatives, and dynamic treatment offerings.
• Manage vendor relationships, control costs, and maximize profitability.
• Oversee inventory control, ordering, and vendor relationships.
• Oversee inventory management.

Why Join Us?

At The Pyrmont Curaçao Beach Resort, a career is more than a job; it’s an opportunity to create moments that are warm, soulful, and unforgettable. Here, history and modernity meet within the walls of a landmark brought back to life with unique energy. As we build a bold new vision of hospitality, every team member plays a part in shaping experiences that celebrate Curaçao’s heritage while embracing its future. We believe true hospitality comes from genuine connections, from people who bring their own story, culture, and personality to everything they do. AtThe Pyrmont Curaçao Beach Resort,authenticity inspires, and every encounter leaves a lasting impression. Be part of something inspiring, and truly extraordinary, be part of a legacy in the making.