ROI-Driven Customer Success Manager

Workiva Inc.

Amsterdam

On-site

EUR 60,000 - 80,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Workiva Inc. in Amsterdam is seeking a Customer Success Manager to lead the post-sale relationship with named accounts. You will ensure onboarding, adoption, and ongoing value realization for the Workiva Platform.

You will maximize ROI by partnering with customers and internal teams to drive best practices, resolve issues, and identify growth opportunities. Travel up to 10% may be required. The role emphasizes strong communication, problem solving, and a proactive mindset, with ownership of

Qualifications

2 years of related experience in Customer Success, Customer Service, Account Management or Sales.
Bachelor's degree required; advanced degree may be considered.
Reliable internet access for remote work.
Willingness to travel up to 10% for meetings and relationship-building.
Experience supporting a SaaS application preferred.
Deep commitment to customer success and outcomes.
Strong communication and presentation skills.
Self-starter with time management and prioritization skills.

Responsibilities

Serve as the primary post-sale contact for customers and manage the lifecycle.
Maximize customer ROI in the Workiva Platform and drive adoption.
Collaborate with Services, Support, Marketing, and Sales to onboard and train customers.
Identify opportunities for growth within named accounts and upsell.
Monitor risks and coordinate with teams to resolve issues.
Maintain Success Plans and track milestones across the customer journey.
Advocate for customers by feeding feedback to internal teams.
Understand customer industry and processes to tailor solutions.