Nordics CSM (Swedish) - Drive Adoption & ROI

Workiva Inc.; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Workiva is seeking a Customer Success Manager to serve as the primary post-sale contact, guiding named accounts to maximize ROI and business outcomes. You will build strong relationships with management and key stakeholders to drive adoption and renewals.

You will partner with Services, Support, Marketing and Sales to onboard, train, and sustain adoption, while identifying growth opportunities and ensuring renewals. This is an individual contributor role within a collaborative team environment.

Qualifications

• 2+ years in customer success, account management, or sales leveraging SaaS platforms.
• Strong communication and presentation skills with consultative approach.
• Proven ability to drive adoption, retention and growth within accounts.
• Comfort working with cross-functional teams to resolve customer issues.

Responsibilities

• Maximize ROI for customers on the Workiva Platform.
• Onboard, train, and support customers throughout the lifecycle.
• Drive product adoption and successful renewal conversations.
• Identify upsell and cross-sell opportunities within named accounts.
• Advocate for customers with Sales, Services, Marketing and Product teams.
• Manage customer risks and resolve issues through cross-functional collaboration.

Skills

Customer success

Account management

Sales

Communication

SaaS

Education

Bachelor's degree or equivalent

Job description

Workiva is seeking a Customer Success Manager to serve as the primary post-sale contact, guiding named accounts to maximize ROI and business outcomes. You will build strong relationships with management and key stakeholders to drive adoption and renewals.

You will partner with Services, Support, Marketing and Sales to onboard, train, and sustain adoption, while identifying growth opportunities and ensuring renewals. This is an individual contributor role within a collaborative team environment.