Customer Success Manager: Drive ROI & Adoption (In-Office)

Qooling BV; Den Haag; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Unlimited holidays

Generous commission when goals are met

Lots of freedom

Lots of responsibility

Job summary

Qooling in The Hague is seeking a Customer Success Manager to retain and grow our existing customer base. You will be their first point of contact and help them achieve business outcomes with our platform, showcasing ROI and driving product adoption.

In this in-office role, you will work with the Customer Success and implementation teams, gather feedback for product teams, and partner with directors to align client needs with company goals.

Qualifications

• Experience in customer success (3+ years).
• Strong written and verbal communication.
• Dutch and English language proficiency.
• Detail-oriented and analytical.
• Customer-oriented and able to understand business processes.
• Demonstrated ability to increase customer satisfaction.

Responsibilities

• Own overall relationship with assigned clients
• Responsible for retention, product adoption, and satisfaction of your customer base
• Making sure your customers achieve their desired outcome and ROI
• Sharing customer feedback with the product team

Skills

Customer success

Communication

Dutch

English

Job description

Qooling in The Hague is seeking a Customer Success Manager to retain and grow our existing customer base. You will be their first point of contact and help them achieve business outcomes with our platform, showcasing ROI and driving product adoption.

In this in-office role, you will work with the Customer Success and implementation teams, gather feedback for product teams, and partner with directors to align client needs with company goals.