Robotics After-Sales Lead - Netherlands Operations

Omoda & Jaecoo Nederland; Amsterdam; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commuting allowance

Company car

Descripción de la vacante

AIMOGA Netherlands seeks an After-Sales Service Manager to lead day-to-day after-sales activities for AIMOGA robots in the Netherlands. You will drive process improvements, coordinate with headquarters, manage deliveries and on-site support, and handle spare parts, warranties and rental project logistics.

You’ll participate in events and customer demos, training local staff and partners, and help expand local service capabilities.

Formación

• Bachelor’s degree or above in Mechanical Engineering, Automation, Mechatronics, Robotics Engineering or related discipline.
• At least 2 years of experience in technical after-sales service, field service or related role.
• Experience in robotics, smart hardware, consumer electronics or industrial automation is preferred.
• Familiarity with after-sales service processes including spare parts, repairs, warranties or claims.
• Strong communication with HQ teams and cross-functional coordination.

Responsabilidades

• 1. Improve after-sales processes based on HQ standards and track service requests.
• 2. Manage product delivery, installation, commissioning, and on-site customer support.
• 3. Troubleshoot hardware/software issues and coordinate with HQ for complex cases.
• 4. Maintain local spare parts lists, inventory, and repair logistics.
• 5. Collect fault evidence and manage warranty/claim documentation with HQ.
• 6. Support robot rental projects, handovers, and on-site operations.
• 7. Support trade shows with robot setup, operation and on-site tech aid.
• 8. Deliver training and maintain operating guides for local staff and partners.
• 9. Gather customer feedback and suggest HQ-driven process/product improvements.

Conocimientos

Customer communication

Cross-functional coordination

English proficiency

Technical support

After-sales process familiarity

Educación

Bachelor’s degree or above in Mechanical/Automation/Mechatronics/Robotics

Descripción del empleo

AIMOGA Netherlands seeks an After-Sales Service Manager to lead day-to-day after-sales activities for AIMOGA robots in the Netherlands. You will drive process improvements, coordinate with headquarters, manage deliveries and on-site support, and handle spare parts, warranties and rental project logistics.

You’ll participate in events and customer demos, training local staff and partners, and help expand local service capabilities.