After-Sales Service Manager (AiMoga)

Omoda & Jaecoo Nederland; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Commuting allowance

Company car

Job summary

AIMOGA Netherlands seeks an After-Sales Service Manager to lead day-to-day after-sales activities for AIMOGA robots in the Netherlands. You will drive process improvements, coordinate with headquarters, manage deliveries and on-site support, and handle spare parts, warranties and rental project logistics.

You’ll participate in events and customer demos, training local staff and partners, and help expand local service capabilities.

Qualifications

• Bachelor’s degree or above in Mechanical Engineering, Automation, Mechatronics, Robotics Engineering or related discipline.
• At least 2 years of experience in technical after-sales service, field service or related role.
• Experience in robotics, smart hardware, consumer electronics or industrial automation is preferred.
• Familiarity with after-sales service processes including spare parts, repairs, warranties or claims.
• Strong communication with HQ teams and cross-functional coordination.

Responsibilities

• 1. Improve after-sales processes based on HQ standards and track service requests.
• 2. Manage product delivery, installation, commissioning, and on-site customer support.
• 3. Troubleshoot hardware/software issues and coordinate with HQ for complex cases.
• 4. Maintain local spare parts lists, inventory, and repair logistics.
• 5. Collect fault evidence and manage warranty/claim documentation with HQ.
• 6. Support robot rental projects, handovers, and on-site operations.
• 7. Support trade shows with robot setup, operation and on-site tech aid.
• 8. Deliver training and maintain operating guides for local staff and partners.
• 9. Gather customer feedback and suggest HQ-driven process/product improvements.

Skills

Customer communication

Cross-functional coordination

English proficiency

Technical support

After-sales process familiarity

Education

Bachelor’s degree or above in Mechanical/Automation/Mechatronics/Robotics

Job description

We are looking for an After-Sales Service Manager to provide day-to-day after-sales support for AIMOGA robots in the Netherlands, including product delivery, troubleshooting and service coordination, while working with headquarters to gradually improve local after-sales processes. The role also supports spare parts management, warranty claims, operational arrangements for robot rental projects, and robot operation and technical support at trade shows, brand events and customer demonstrations.

The role is part of AIMOGA’s Netherlands subsidiary business operations. Initially based in China, the successful candidate will focus on product familiarization, process preparation and coordination with headquarters. As the business develops, the role will be based in the Netherlands, working closely with headquarters’ after-sales, R&D, product and quality teams, as well as the local sales team.

Key Responsibilities

1. After-sales process improvement: Based on existing headquarters standards, assist in reviewing and gradually improving service request handling, ticket tracking, issue escalation and case closure processes for the Dutch market, and maintain routine service records.

2. Product delivery and customer support: Carry out or assist with pre-delivery inspections, installation and commissioning, functional acceptance checks, user instructions and delivery documentation, and provide on-site support for customer pilot projects.

3. Troubleshooting and technical coordination: Resolve common hardware and software issues and provide basic remote or on-site technical support. Escalate complex issues promptly, coordinate with headquarters’ technical teams and follow up through resolution.

4. Spare parts and repair support: Assist in maintaining lists of commonly used local spare parts, inventory records, replenishment requirements and stock movement logs, and follow up on equipment repairs, returns for repair and related logistics.

5. Warranty and claims follow-up: Collect fault evidence and prepare warranty and claim documentation in accordance with company policies, coordinate reviews and follow-up actions with headquarters, and maintain accurate and complete records.

6. Rental project operational support: Work with sales and operations teams to improve robot pre-rental inspections, handovers, user instructions, on-site support, return inspections and maintenance procedures. Coordinate customer-operated or company/partner-operated arrangements as required by each project and provide basic operator training.

7. Trade show and demonstration support: Handle robot setup, operation and basic on-site technical support at trade shows, brand events, partner recruitment events and customer demonstrations, and assist with equipment transport handovers and post-event inspections.

8. Customer and partner training: Use and continuously improve operating guides, FAQs and training materials, and deliver basic training to local staff, dealers, rental partners and customer operators.

9. Service feedback and improvement: Collect common customer issues, faults and usage feedback; regularly provide headquarters with suggestions for process or product improvements; and assist in implementing improvements.

Requirements

• Bachelor’s degree or above; a background in Mechanical Engineering, Automation, Mechatronics, Robotics Engineering or a related discipline is preferred.
• At least 2 years of experience in technical after-sales service, field service, equipment commissioning, technical support or a related role. Experience in robotics, smart hardware, consumer electronics or industrial automation is preferred.
• Familiarity with basic after-sales service processes and practical experience involving spare parts, repairs, warranties or claims. Experience contributing to process reviews and improvements is preferred; independently building an entire after-sales service system is not required.
• Basic skills in commissioning, operating and troubleshooting electromechanical or smart hardware equipment, with the ability to communicate effectively with technical colleagues at headquarters.
• Good customer communication, execution and cross-functional coordination skills, and a hands-on approach to customer deliveries, rental support and on-site event operations.
• Proficiency in English for day-to-day professional communication.

What We Offer

• Competitive salary and benefits package.
• Commuting allowance or company car (depending on the position).
• The opportunity to contribute to the growth of an innovative robotics business in the European market.
• An international working environment with collaboration across sales, product, technical, and after-sales teams.
• The opportunity to build a local market presence and develop strategic partnerships from the ground up.
• A commercially impactful role with responsibility for business development and long-term customer relationships.