Reservations Agent - INNSiDE Amsterdam

Meliá Hotels International; Hoek van Holland; On-site; EUR 24,000 - 42,000; Full time

Benefits offered by this job

My MeliáRewards

My MeliáBenefits

Job summary

Meliá Hotels International is seeking an INNSiDE Reservations Agent to join a passionate team, delivering outstanding guest service and promoting the service culture values that set us apart. You will handle reservations and ensure an exceptional guest experience, leveraging local INNSiDER knowledge and team synergy.

You will serve guests via e-mail or phone, upsell where appropriate, and maintain the highest service standards while representing the Meliá brand across our INNSiDE properties.

Qualifications

• Previous experience in a service oriented role is required.
• Ideally experience with Opera CLOUD.
• Preferably speaking multiple languages.
• Being a real team player.
• Having an eye for detail and accurate working.

Responsibilities

• Deal efficiently with all guest requests via e-mail or telephone while maintaining high service standards.
• Promote sales through upsells and knowledge of products and services.
• Deliver exceptional guest experience by demonstrating service culture values.

Skills

Customer service

Team player

Attention to detail

Accurate working

Multilingual

Tools

Opera CLOUD

Job description

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

Job description:

As an INNSiDE Reservations Agent, you will work alongside a team of passionate individuals providing excellent service and proactively promoting the service culture values of INNSiDE that set us apart from competitors. You will be fully conversant with the reservation procedures with the responsibility to deliver exceptional guest experience by surprising and delighting our guests, whether that’s with your local INNSiDER knowledge and energy, or by organizing a personalized surprise for a special occasion.

What will I have to do?

You will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests via e-mail or over the telephone whilst maintaining the highest levels of service standards, and proactively promoting sales through upsells and excellent knowledge of our products and services.

What are we looking for?

• Passionate and energetic individuals
• Previous experience in a service orientated role
• Ideally experience with Opera CLOUD
• Preferably speaking multiple languages
• Being a real team player
• Having an eye for detail
• Accurate working

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.