Front Office Agent Full-time AMSTERDAM 1

Melia Hotels International S.A.(Meliá); Amsterdam; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

My MeliaRewards

My MeliaBenefits

Job summary

Melia Hotels International is seeking a Front Office Agent for Amsterdam on a full-time basis. You will welcome guests, handle check-in and check-out, and ensure a warm, efficient first impression.

You will upsell services, coordinate with the front desk team, and strive to deliver memorable stays. Opera Cloud PMS experience is preferred, and previous guest-review responsiveness helps elevate service standards.

Qualifications

• Experience answering guest reviews.
• Familiarity with Opera Cloud PMS preferred.
• Experience with Melia International is a plus but not required.

Responsibilities

• Greet guests and handle check-in/check-out efficiently.
• Deliver exceptional guest experiences and assist with requests.
• Promote services and upsell where appropriate.
• Coordinate with the front desk to manage stayovers and room changes.
• Maintain high standards of service and professionalism.

Skills

Guest reviews experience

Customer service

Upselling

Tools

Opera Cloud PMS

Job description

Front Office Agent Full-time AMSTERDAM 1

Area: Front Desk

Location: Noord-Holland, NL

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

What will I be doing?

As an INNSiDE Front Office Agent, you will work alongside a team of passionate individuals providing excellent Service. You will be fully conversant with check-in and check-out procedures with the responsibility to deliver exceptional guest experience by surprising and delighting our guests, whether that’s with your local INNSiDER knowledge and energy, or by organizing a personalized surprise for a special occasion. You will manage the stayover of guests of the hotel.

As the first point of contact for the hotel you will welcome our guests with a smile from the moment they enter our doors. You will ensure excellent customer service for all guests through being effective, efficient, courteous and friendly at all times. You will be responsible for managing the first impressions of our guests. You will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests face to face or over the telephone whilst maintaining the highest levels of service standards, and proactively promoting sales through upsells and excellent knowledge of our products and services.

What are we looking for?

Passionate and energetic individuals

Previous experience with answering guest reviews

Ideally experience with Opera Cloud PMS

Preferable someone with Melia International experience (not required)

What benefits do we have for you?

If you love to travel, Melia Hotels International is the place to work. We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.

At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!

Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.

Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

At Meliá Hotels International, we are committed toequal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

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