Remote Travel Concierge & Client Experience Specialist

Manatal; Rotterdam; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

100% remote work

Professional growth

Travel perks & discounts

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, with a passion for travel and hospitality, able to manage multiple requests, learn new booking platforms, and maintain accurate documentation in the booking system.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Multitasking

Travel enthusiasm

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, with a passion for travel and hospitality, able to manage multiple requests, learn new booking platforms, and maintain accurate documentation in the booking system.