Remote Travel Concierge and Support Specialist

Manatal; Amsterdam; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Remote work environment

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role, you will respond to inquiries, assist with luxury and leisure bookings, provide destination information, and coordinate itineraries with attention to detail.

You will work in a 100% remote setup with ongoing training, travel perks, and a supportive team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech aptitude

Problem solving

Travel enthusiasm

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role, you will respond to inquiries, assist with luxury and leisure bookings, provide destination information, and coordinate itineraries with attention to detail.

You will work in a 100% remote setup with ongoing training, travel perks, and a supportive team culture.