Remote Travel Concierge & Client Experience Specialist

Manatal

Den Haag

Remote

EUR 28,000 - 44,000

Full time

4 days ago

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Benefits offered by this job

100% remote work

Professional growth

Travel perks and discounts

Team training and development

Job summary

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will handle bookings, changes, and inquiries with a focus on exceptional service, coordinating itineraries and policies.

This role emphasizes empathy, proactive follow-up, and accurate documentation while working with a global client base. The position is fully remote, offers growth opportunities, access to travel perks, and a

Qualifications

Excellent verbal and written communication.
Customer service experience (travel, hospitality, or service-related) preferred.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new booking platforms.
Reliable, proactive and able to manage multiple client requests.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate information on destinations, requirements, and policies.
Coordinate booking details and confirm itineraries for accuracy.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.