Remote Travel Concierge & Experience Specialist

Kim Luxe Travel; Rotterdam; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Fully remote position with flexible hours

Training and ongoing support

Opportunities for professional development

Access to travel-related perks

Supportive and collaborative team environment

Job summary

A travel agency is seeking a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing support, coordinating travel details, and ensuring clients have a positive experience. Ideal candidates will possess strong communication skills, be customer-focused, and comfortable with online tools. The position offers flexibility in hours and support for professional development and travel-related perks.

Qualifications

• Customer service experience preferred but not required.
• Organized and dependable with strong attention to detail.
• Comfortable using online tools and learning new systems.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries and confirm travel arrangements.
• Provide accurate information about destinations and agency procedures.
• Follow up with travelers to confirm details.
• Address client concerns and escalate complex matters.

Skills

Strong communication skills

Customer-focused attitude

Organizational skills

Attention to detail

Comfortable using online tools

Interest in travel

Job description

A travel agency is seeking a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing support, coordinating travel details, and ensuring clients have a positive experience. Ideal candidates will possess strong communication skills, be customer-focused, and comfortable with online tools. The position offers flexibility in hours and support for professional development and travel-related perks.