Remote Technical Support Engineer: Databases & Cloud

Jobgether; Netherlands; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Fully remote work environment

Healthcare contributions

Stock options / equity participation

Flexible time off

Home office setup allowance ($500)

Global team gatherings

Job summary

Jobgether seeks a Technical Customer Support Engineer to join a globally distributed team serving EMEA, the Americas, and APJ. You’ll combine deep technical problem-solving with customer-facing communication across tickets, chat, and calls.

The role covers troubleshooting production issues, pre-sales and post-sales proofs of concept, and collaboration with engineering and product teams. You will shape scalable support practices in a remote-first environment, mentor colleagues, and contribute to

Qualifications

• Experience in a customer-facing technical role (Support Engineer, Solutions Engineer, Consultant, DBA, SRE, Software/Systems Engineer).
• Broad technical knowledge in databases, OLAP, cloud-native SaaS, distributed systems.
• Hands-on with an OLAP DB or DBaaS platform; direct platform experience is a plus.
• Strong troubleshooting and problem-solving skills with clear communication.
• Fluent English and ability to collaborate in a global remote environment.
• Willingness to align with a 24/7 global support schedule and remote work.
• Experience with open-source tech or contributions is a plus.
• Experience with AWS, Azure, or GCP is an advantage.

Responsibilities

• Provide high-quality technical support to users, customers, and prospects via cases, chat, Slack, calls, and video meetings.
• Act as a first-line technical representative, troubleshooting complex issues and delivering timely responses per SLAs.
• Diagnose and resolve problems involving databases, OLAP systems, cloud-native SaaS, and distributed architectures.
• Support customers during pre-sales and post-sales activities, including proofs of concept.
• Collaborate with Engineering, Product, Support Services, and GTM teams to define product improvements.
• Develop reusable technical content and resources through docs, blogs, webinars, and training.
• Share knowledge with communities and mentor teammates.
• Help improve internal support processes and on-call coverage as part of scale-up.

Skills

Customer-facing

Technical breadth

Troubleshooting

Communication skills

English fluency

Cloud technologies

Open-source communities

Tools

Kafka

Kinesis

Spark

RabbitMQ

Job description

Jobgether seeks a Technical Customer Support Engineer to join a globally distributed team serving EMEA, the Americas, and APJ. You’ll combine deep technical problem-solving with customer-facing communication across tickets, chat, and calls.

The role covers troubleshooting production issues, pre-sales and post-sales proofs of concept, and collaboration with engineering and product teams. You will shape scalable support practices in a remote-first environment, mentor colleagues, and contribute to