Remote Technical Support Engineer for API & AI Solutions

Jobgether; Netherlands; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited vacation

Stock options

Fully remote

Work-from-home stipend

Apple laptop provided

Annual training budget

Parental leave

Career growth in support

Exposure to AI tech

Job summary

Jobgether is looking for a Technical Support Engineer based in the Netherlands to support enterprise customers across the EMEA region. You will own customer-facing support conversations across tickets, Slack, and calls, diagnosing issues with APIs, SDKs, logs, and event data.

You will collaborate with Product, Engineering, and Customer Success to improve self-service content, playbooks, and escalation criteria while contributing to scalable support practices for a fast-growing ecommerce and AI

Qualifications

• 4+ years in technical support or equivalent customer-facing technical role.
• Hands-on experience with APIs, SDKs, logs, HTTP requests, and data integrations.

Responsibilities

• Provide timely, accurate technical support for complex questions involving APIs, SDKs, and data integrations.
• Own customer-facing support conversations across tickets, Slack, and calls to drive resolution.
• Coordinate with internal teams to escalate and resolve issues with clear business impact and reproduction steps.

Skills

APIs usage

SDKs

Troubleshooting

Communication

Customer-facing

Tools

Logs

HTTP requests

Job description

Jobgether is looking for a Technical Support Engineer based in the Netherlands to support enterprise customers across the EMEA region. You will own customer-facing support conversations across tickets, Slack, and calls, diagnosing issues with APIs, SDKs, logs, and event data.

You will collaborate with Product, Engineering, and Customer Success to improve self-service content, playbooks, and escalation criteria while contributing to scalable support practices for a fast-growing ecommerce and AI