Technical Support Engineer - SaaS | Bridge to Engineering

Eneve; Utrecht; Hybrid; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Office in Utrecht

MacBook Pro provided

NS Business Card / Mobility allowance

Excellent pension scheme

OpenUp for mental well-being

Vacation 25 days + 2 company days

Job summary

Eneve is seeking a Technical Support Engineer to act as the bridge between customers and development, resolving complex issues and deep-diving into application behaviour. You will read code, run SQL queries, and collaborate with Product and Customer Success to ensure high-quality solutions.

The role emphasizes hands-on analysis, web technologies, and AI-aided troubleshooting within a SaaS context. Hybrid work from our Utrecht office is offered along with strong growth opportunities.

Qualifications

• An MBO+ or HBO education in Software Development, ICT or a related field.
• Experience as a Technical Support Engineer, Application Support Engineer, Software Support Engineer, Web Developer or Junior Developer.
• Good knowledge of SQL and relational databases.
• Ability to read and understand application code (development experience is a plus, but not required).
• Affinity with web technologies such as APIs, HTML, CSS and JavaScript.
• Strong analytical and problem-solving skills.
• Interest in using AI tools to improve productivity and technical analysis.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• A proactive mindset and a genuine desire to help customers.

Responsibilities

• Investigating complex technical issues reported by customers.
• Analysing application behaviour and identifying the root cause of incidents.
• Reading and understanding code to determine where issues originate (you won't be building new features).
• Writing SQL/MSSQL queries to investigate and validate data.
• Acting as the technical liaison between customers and our development teams.
• Reproducing bugs and providing developers with clear analyses.
• Supporting software releases and validating fixes.
• Identifying recurring issues and contributing ideas for product improvements.
• Leveraging AI tools to troubleshoot faster, analyse issues and improve support processes.
• Building strong relationships with customers by providing clear technical explanations and setting expectations.

Skills

SQL

Analytical thinking

Problem solving

Communication

Reading code

API/HTML/JS knowledge

Education

MBO+/HBO education in Software Development/ ICT

Tools

Git

Azure DevOps or Jira

Job description

Eneve is seeking a Technical Support Engineer to act as the bridge between customers and development, resolving complex issues and deep-diving into application behaviour. You will read code, run SQL queries, and collaborate with Product and Customer Success to ensure high-quality solutions.

The role emphasizes hands-on analysis, web technologies, and AI-aided troubleshooting within a SaaS context. Hybrid work from our Utrecht office is offered along with strong growth opportunities.