Remote Surgical Robotics Tech Specialist (Hugo/DS1)

KRK Medtronic B.V.

Heerlen

Remote

EUR 53,000 - 79,000

Full time

14 days+

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Job summary

Medtronic is seeking a fulltime, customer-oriented remote Technical Service Specialist to support the Hugo robotic system and DS1 platform across EMEA. The role emphasizes clear communication with healthcare professionals, start-up specialists, and field service engineers, with responsibilities spanning remote support and occasional on-site training.

The ideal candidate has a biomedical/engineering background, 4+ years of robotics experience, and fluency in English, Portuguese, and Italian,

Qualifications

Bachelor’s or Master’s degree in biomedical/electrical/mechanical engineering with 4+ years of experience, or advanced degree with 2+ years; or a medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2) is required.
Experience with robotics or motion control in a large capital equipment environment.

Responsibilities

Provide remote technical support for Hugo and DS1 to HCP, SUS and FSE; act as liaison.
Drive escalation process to resolve issues and initiate field service when needed.
Collaborate with other technicians to troubleshoot complex service requests.
Perform technical activities with significant judgment and own continuous improvement projects.
Ensure documentation and system entries are completed promptly.