(Associate) Remote Technical Services Specialist Neuromodulation - Pelvic Health

Medtronic plc; Heerlen; Remote; EUR 53,000 - 79,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic plc in Heerlen is seeking a Technical Service Specialist to provide remote technical support (phone and email) for the Neuromodulation and Pelvic Health Operating Units across Europe, the Middle East and Africa. You will evaluate device functionality, offer application advice, troubleshoot, and initiate escalations when needed.

We welcome both experienced professionals and recent graduates. Key duties include delivering world-class support, acting as a technical liaison with USA-based

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, or health related degree with technical skills.
• Fluency in English and Dutch is required; knowledge of another European language is a plus.
• Strong analytical and problem-solving abilities with speed and accuracy.

Responsibilities

• Provide world-class technical support to customers.
• Serve as a technical liaison between stakeholders and the USA unit.
• Demonstrate in-depth knowledge of all relevant Medtronic products.
• On-call availability 7AM-7PM with rotating schedules.
• Perform technical activities with judgement and may own projects.
• Ensure all documentation and system entries are complete.
• Provide training to internal and external customers.

Skills

Analytical skills

Problem solving

Fluency in English and Dutch

Communication skills

Education

Biomedical/Electrical/Mechanical Eng

Tools

ServiceNow

Salesforce

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products' performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa.

The Technical Service Specialist is responsible for providing remote technical support (phone, e-mail) for the Neuromodulation and Pelvic Health Operating Units. This includes device functionality evaluation, device application advice, troubleshooting and initiate required escalations when needed.

We invite both experienced professionals and recent graduates to apply for this position.

Primary Responsibilities

• Provide world class technical support to our customers.
• Serve as a technical liaison between our stakeholders and the strategic operating unit in the USA.
• Has in-depth knowledge of all relevant products.
• On-call availability between 7AM-7PM (availability rotates between colleagues).
• Performs technical activities requiring considerable judgement and may have ownership of projects.
• Responsible for ensuring all documentation/system entries are fully complete.
• Provide training to internal and external customers.
• Connects easily with the stakeholders and is customer focused.

Required Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills.
• Fluency in English and Dutch is a must. Fluency in another European language (French, Spanish, Italian or German) is a distinct advantage.
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.

Preferred Qualifications

• In-depth experience with medical devices.
• Understanding of OR environment and workflows.
• Experience with Service Now / Sales Force.
• Experience with analyzing technical issues and processes for continuous improvement.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik

Netherlands: 52,800.00 EUR - 79,200.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).