Global Remote Medical Device Support Specialist

Boston Scientific; Kerkrade; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

Boston Scientific is seeking a remote technical support specialist to serve the EMEA region from the Kerkrade site. You will provide phone and email support for medical devices, handle second-line support outside EMEA, and work with hardware, software, and network issues.

The role includes full training and a hybrid work model with three days in the office. Ideal candidates have MBO+/HBO level education, strong English skills, and German or French proficiency.

Qualifications

• Education level: MBO+/HBO level or equivalent.
• Excellent English verbal and writing skill is required.
• German OR French (C2 level) verbal and writing skill is required.
• Computer literate.
• A problem-solving attitude with good communication skills.

Responsibilities

• Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills.
• Providing second line Technical Support outside the EMEA region to internal and external customers.
• Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems.
• Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues.
• Utilizing all available technical resources to analyse and formulate plans of resolution to address customer problems.
• Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems.
• Participating in on-going training.

Skills

Customer support

Communication skills

Problem solving

English fluency

German or French

Education

MBO+/HBO level

Tools

Computer literacy

Job description

Boston Scientific is seeking a remote technical support specialist to serve the EMEA region from the Kerkrade site. You will provide phone and email support for medical devices, handle second-line support outside EMEA, and work with hardware, software, and network issues.

The role includes full training and a hybrid work model with three days in the office. Ideal candidates have MBO+/HBO level education, strong English skills, and German or French proficiency.