Remote Robotics Tech Specialist – Hugo RAS & DS1

Medtronic plc; Heerlen; Remote; EUR 53,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic plc in the Netherlands is seeking a full-time remote Technical Service Specialist to support the Hugo robotic system and DS1 platform. You will explain complex technical issues to Health Care Professionals, Start-up specialists, and Field Service Engineers from remote locations and during occasional onsite training.

The role emphasizes remote support with international travel, requiring an engineering degree and robotics experience, plus fluency in English, Portuguese and Italian.

Qualifications

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 – 16:30 CET.
• On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Engineering degree

Robotics experience

English fluency

Portuguese fluency

Italian fluency

Software troubleshooting

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Tools

Hugo robotic system

DS1 platform

Job description

Medtronic plc in the Netherlands is seeking a full-time remote Technical Service Specialist to support the Hugo robotic system and DS1 platform. You will explain complex technical issues to Health Care Professionals, Start-up specialists, and Field Service Engineers from remote locations and during occasional onsite training.

The role emphasizes remote support with international travel, requiring an engineering degree and robotics experience, plus fluency in English, Portuguese and Italian.