Remote Technical Support Specialist - Neuromodulation
Medtronic plc
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Benefits offered by this job
Job summary
Medtronic plc in Heerlen is seeking a Technical Service Specialist to provide remote technical support (phone and email) for the Neuromodulation and Pelvic Health Operating Units across Europe, the Middle East and Africa. You will evaluate device functionality, offer application advice, troubleshoot, and initiate escalations when needed.
We welcome both experienced professionals and recent graduates. Key duties include delivering world-class support, acting as a technical liaison with USA-based
Qualifications
- Bachelor's or master's degree in biomedical/electrical/mechanical engineering, or health related degree with technical skills.
- Fluency in English and Dutch is required; knowledge of another European language is a plus.
- Strong analytical and problem-solving abilities with speed and accuracy.
Responsibilities
- Provide world-class technical support to customers.
- Serve as a technical liaison between stakeholders and the USA unit.
- Demonstrate in-depth knowledge of all relevant Medtronic products.
- On-call availability 7AM-7PM with rotating schedules.
- Perform technical activities with judgement and may own projects.
- Ensure all documentation and system entries are complete.
- Provide training to internal and external customers.
Skills
Education
Tools
Job description
Medtronic plc in Heerlen is seeking a Technical Service Specialist to provide remote technical support (phone and email) for the Neuromodulation and Pelvic Health Operating Units across Europe, the Middle East and Africa. You will evaluate device functionality, offer application advice, troubleshoot, and initiate escalations when needed.
We welcome both experienced professionals and recent graduates. Key duties include delivering world-class support, acting as a technical liaison with USA-based
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