Field Services Engineer

PROJECTUS; Groningen; On-site; EUR 45,000 - 60,000; Full time

Job summary

A medical robotics company in the Netherlands seeks a Field Service Engineer to provide engineering support for medical devices. This role involves ensuring device maintenance, installation, and customer training while collaborating with various teams. The ideal candidate will have a background in med-tech, experience in troubleshooting, and a proactive attitude. Flexibility for travel and a valid driving license are essential, and fluency in Dutch is required.

Qualifications

• Up to 5 years in a med-tech or healthcare role, preferably in Medical Robotics.
• Experience in working with complex quality systems.
• Native Dutch speaker.

Responsibilities

• Provide remote and on-site engineering support for medical devices.
• Collaborate with teams and customers for installation and maintenance.
• Execute maintenance activities to ensure device uptime.

Skills

Technical drawing interpretation

Team collaboration

Autonomous priority management

Flexibility for travel

Customer communication

Troubleshooting

Education

Bachelor Degree in Engineering

Tools

Calibrated maintenance tools

IT products/platforms

Job description

Field Service Engineer - Medical Robotic

OVERVIEW

Want to embark on a thrilling journey with a passionate team dedicated to revolutionising patient care through the power of surgical robotics?

Do you crave the fast-paced environment of the Surgical Robotics Industry?

Our client is seeking remarkable individuals with an insatiable passion for innovation and an unwavering commitment to excellence.

Join them as a Field Service Engineer and be part of a medical device company at the forefront of breakthrough technology.

Are you driven by curiosity, always eager to learn and grow?

Then this could be for you!

KEY ACCOUNTABILITIES

• Responsible for providing remote and on-site engineering support, planning and maintenance of the company’s medical device.
• Comply with Company procedures, according to local safety legislation and good manufacturing practices in order to maximize attention on patient safety and product quality;
• Support issue troubleshooting and resolution on field and/or remotely to maximize device uptime, ensure company goals achievement and continuous improvement of Customer satisfaction;
• Execute corrective/preventive maintenance activities and system upgrades in compliance with approved procedures and work instructions;
• Collaborate with numerous team members and with Customers during asset placement to ensure that installation site is meeting delivery and installation requirements of devices;
• Provide system installation at Customer site, including shipment and delivery coordination, packaging return, functional checks and documentation closure for device acceptance;
• Perform installation, system settings and technical support during events and demos;
• Ensure that all technical support requests are accurately documented according to company requirements.
• Communicate technical issues to R&D engineers when needed and coordinates resolution;
• Keep maintenance documentation updated in a timely and accurate manner in order to ensure continuous tracking of devices, including configuration and spare parts;
• Manage assigned spare parts and tooling inventory to guarantee all parts and tools are properly tracked, calibrated and compatible with devices on field;
• Provide user trainings on new features and improved functionalities after system upgrades;.
• Educate users on basic troubleshooting, simple issues resolution and proper maintenance practices to minimize on site interventions and improve system reliability;
• Work closely with Operations Management and other Company Departments to support new products launch;
• Collaborate with other Company Departments to identify and evaluate new business opportunities, warranty conversions and contract renewals;
• Work with R&D Team to develop, validate and release procedures for field repairs;
• Collaborate with R&D Team to develop, validate and release new tool kits, including processes to track and maintain tool calibrations;
• He/She collaborates with other Company Departments (Sales and Clinical Team) to identify and evaluate new business opportunities, warranty conversions and contract renewals;
• Maintain training status according to Company requirements, medical device regulation, and customer needs;
• Comply with safety standards and sterility protocols at each site.

SKILLS/EXPERIENCE REQUIRED

• Up to 5 years of experience in similar role (med-tech or healthcare industry preferred – Medical Robotics would be a plus);
• Experience reading technical drawings;
• Bachelor Degree in Engineering is a plus;
• Team player with experience in multifunctional and multicultural environment;
• Ability to evaluate product quality and performance according to specifications;
• Experience working with complex quality systems;
• Experience in usage of calibrated maintenance and testing tools;
• Good knowledge of most common IT Products/platforms to support documentation update and customer communication;
• Ability to be autonomous in managing priorities and schedule according to customer requests and business needs;
• Ability to stand for several hours
• Ability to move and lift weights
• Availability to travel in the Netherlands and possibly the Benelux region
• Native Dutch
• Flexibility to travel with short notice to support urgent requests, occasionally on weekends;
• Valid driving licence.
• Ability to comply with hospital credentialing requirements