(Associate) Remote Technical Services Specialist Neuromodulation – Pelvic Health

Medtronic plc; Heerlen; Remote; EUR 53.000 - 79.000; Vollzeit

Zusammenfassung

Medtronic Heerlen is seeking a Technical Services Specialist to provide remote technical support for Neuromodulation and Pelvic Health products across Europe, the Middle East and Africa. You will evaluate device functionality, provide application advice, troubleshoot, and escalate issues as needed while ensuring documentation is complete.

The role requires a biomedical/electrical/mechanical engineering degree (or health-related) and fluency in English and Dutch; additional European languages are

Qualifikationen

• Bachelor’s or master’s degree in biomedical, electrical, or mechanical engineering, or a health-related degree with technical skills.
• Fluency in English and Dutch is a must.
• Fluency in another European language (French, Spanish, Italian or German) is advantageous.
• Strong analytical and problem-solving skills balanced with speed and accuracy.

Aufgaben

• Provide world class technical support to customers via remote channels.
• Serve as a technical liaison between stakeholders and the US-based strategic operating unit.
• Maintain in-depth knowledge of all relevant Medtronic products.
• On-call availability between 7AM-7PM (rotation among colleagues).
• Perform technical activities requiring judgement and may own projects.
• Ensure all documentation and system entries are complete.
• Provide training to internal and external customers.

Kenntnisse

English fluency

Dutch fluency

Additional EU language

Ausbildung

Bachelor's or Master in Biomedical/Electrical/Mechanical Engineering or health-related degree

Tools

ServiceNow

Salesforce

Jobbeschreibung

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance.

The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa. The Technical Service Specialist is responsible for providing remote technical support (phone, e-mail) for the Neuromodulation and Pelvic Health Operating Units. This includes device functionality evaluation, device application advice, troubleshooting and initiate required escalations when needed. We invite both experienced professionals and recent graduates to apply for this position.

Primary Responsibilities

• Provide world class technical support to our customers.
• Serve as a technical liaison between our stakeholders and the strategic operating unit in the USA.
• Has in-depth knowledge of all relevant products.
• On-call availability between 7AM-7PM (availability rotates between colleagues).
• Performs technical activities requiring considerable judgement and may have ownership of projects.
• Responsible for ensuring all documentation/system entries are fully complete.
• Provide training to internal and external customers.
• Connects easily with the stakeholders and is customer focused.

Required Qualifications

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills.
• Fluency in English and Dutch is a must.
• Fluency in another European language (French, Spanish, Italian or German) is a distinct advantage.
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.

Preferred Qualifications

• In-depth experience with medical devices.
• Understanding of OR environment and workflows.
• Experience with Service Now / Sales Force.
• Experience with analyzing technical issues and processes for continuous improvement.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values.

We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 52,800.00 EUR - 79,200.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [e-mail] To request removal of your personal information from our systems please email [e-mail]