Remote L2 Desktop Support Specialist

SISL Global

Rotterdam

On-site

EUR 36,000 - 48,000

Full time

8 days ago

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Job summary

SISL Global is seeking an L2 Desktop Support Technician in Rotterdam to deliver advanced technical support for end-users, manage hardware/software, and ensure optimal system performance. The role covers troubleshooting, OS updates, and remote assistance for users at home or on-site.

You will work with IT teammates on projects, maintain ticket records, and mentor junior staff while adhering to security policies and best practices.

Qualifications

Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
2-4 years of experience in a desktop support or similar role.
Strong knowledge of Windows and Mac operating systems.
Proficiency with Microsoft Office Suite and other common software applications.
Experience with Active Directory, group policies, and user account management.
Familiarity with remote desktop tools and support software.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Responsibilities

Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
Install, configure, and maintain operating systems, software applications, and system updates.
Perform root cause analysis to identify recurring technical problems and develop solutions.
Excellent in troubleshooting break/fix issues of Windows and Mac computers.
Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
Collaborate with IT team members on projects, upgrades, and implementations.
Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
Provide remote support and troubleshooting for users working from home or in the field.
Train and mentor junior support technicians as needed.
Ensure compliance with IT policies, security protocols, and best practices.
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction