1st/2nd Line Desktop Support Engineer - Rotterdam, Holland, Netherlands

SystemRapid; Rotterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

SystemRapid in Rotterdam, Netherlands, seeks a 1st/2nd Line Desktop Support Engineer to join the on-site IT team. You will handle laptop/desktop issues, networking problems, and Windows maintenance while liaising with users to ensure rapid incident resolution.

The role requires Dutch language skills and an immediate start. You will work onsite, adhere to SLAs and change-control procedures to deliver reliable IT services to users.

Qualifications

• Helpdesk/Desktop Support experience.
• MS Windows proficiency.
• Target-driven with SLA focus.
• Knowledge of laptop & desktop hardware/software.
• Networking fundamentals.

Responsibilities

• Resolve laptop/desktop and networking problems liaising with users.
• Provide support and maintenance for application software.
• Assist in the technical implementation of PC hardware applications for user setups.
• Ensure software/hardware implementations follow change control guidelines and procedures.
• Coordinate hardware/software updates and incident resolution.

Skills

Helpdesk/Desktop Support

MS Windows

SLA adherence

Laptop/Desktop hardware

Networking

Hardware/Software updates

Attention to detail

Job description

1st/2nd Line Desktop Support Engineer - Rotterdam, Holland, Netherlands.

JOB ROLE

We are urgently looking for an enthusiastic IT professional to join our technical services

team ideally based in Rotterdam - Holland.

This is an urgent role to start immediately (as soon as possible).

PLEASE NOTE: - DUTCH LANGUAGE SKILLS REQUIRED

• Resolve Laptop/desktop and Networking problems liaising with users where necessary.
• Provide support and maintenance for application software.
• To have experience in maintaining networking and Windows operating systems.
• To assist in the technical implementation of PC Hardware applications for use in a user
• Ensure that Software/Hardware implementation follows the change control guidelines, procedures and methodology.

JOB DESCRIPTION

• Helpdesk/Desktop Support Experience
• MS Windows
• Target Driven (meeting SLA's)
• Knowledge of Laptop and Desktop Hardware/Software
• Networking
• Recovery, Updating and Installation of Hardware and Software
• Good Organised and attention to detail.

Incident and request resolution:

• Hardware components change.
• Support for incidents and Service Support requests from other groups (Including distributed Servers and printers).
• Equipment maintenance and hardware repair.

IMACD Service - (Installation, Move, Add, Change, and Disposal):

• Delivery of ready-to-use computers.
• Shift technician to the location in order to install the computer.
• Software licenses migration from the old equipment to the new one.
• Obtain the user approval for each installation done.

Move:

Disconnection and equipment package in order to transport at the destination point.

Connection and startup of the equipment at the destination point. Move the equipment

through the locations.

Change:

• Technician moves in order to perform the change.
• Startup of the equipment.
• Performance tests of the equipment.

Maintenance and equipment repair:

• Software updates or hardware changes, including - Mouse, screen, keyboard,
• Performance tests and equipment compatibility review.

The organisation recognises that it is essential to provide equal opportunities to all persons

without discrimination.

The organisation has an equal opportunity policy in all aspects of employment, giving

guidance and encouragement to employees at all levels to act fairly and prevent

discrimination on the grounds of sex, race, marital status, age, sexual orientation or religion.