Dutch-Speaking L2 IT Support Specialist

Unisys

Netherlands

Hybrid

EUR 45,000 - 60,000

Full time

14 days+

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Job summary

Unisys in the Netherlands seeks a Service Desk Level 2 Agent to deliver advanced technical support for QSR environments, escalating complex incidents and mentoring Level 1. The role focuses on root cause ownership, knowledge maturity, and strong customer communication to ensure high system availability.

Diagnose across hardware, software, OS, networking, POS/KDS, and third‑party apps; perform RCA and shift-left improvements.

Qualifications

Essential 2-4 years in IT Service Desk or similar role.
Strong knowledge of networking, hardware, peripherals, and remote support tools.
Experience troubleshooting complex, multi-user issues.
Excellent analytical and problem-solving skills with a proactive approach.
German communication skills required; English and Dutch at C1 level.

Responsibilities

Provide Tier 2 support for complex issues across hardware, software, OS, network, and POS/KDS systems.
Diagnose multi-device issues, perform log reviews, remote tooling, and patches as needed.
Prioritize escalated tickets by impact, urgency, and SLA; document and close incidents.
Conduct root cause analysis and contribute to permanent fixes; share knowledge with team.
Support knowledge base maturity and help ramp up colleagues across locations.