Onsite & Remote Desktop Support Engineer

Sharp Brains; Apeldoorn; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

A technology solutions provider in the Netherlands seeks a Technical Support Specialist to provide onsite and remote support for hardware and software issues. Responsibilities include troubleshooting devices, managing user accounts, and logging tickets. Candidates should have a solid understanding of Windows 10/11, Office 365, and experience with Active Directory. Good communication skills are essential. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Strong knowledge of Windows 10/11 and Office 365 needed.
• Experience with Active Directory and ITSM tools is essential.
• Good communication and customer support skills are required.

Responsibilities

• Provide onsite/remote technical support to end users.
• Install, configure, and troubleshoot user devices.
• Log and update tickets in the ITSM tool for resolution.

Skills

Strong knowledge of Windows 10/11

Experience with Office 365

Knowledge of hardware troubleshooting

Good communication skills

Tools

Active Directory

ServiceNow

Remedy

Job description

A technology solutions provider in the Netherlands seeks a Technical Support Specialist to provide onsite and remote support for hardware and software issues. Responsibilities include troubleshooting devices, managing user accounts, and logging tickets. Candidates should have a solid understanding of Windows 10/11, Office 365, and experience with Active Directory. Good communication skills are essential. This role offers opportunities for growth in a dynamic environment.