IT Support Desk Technician

Calderys; Oosterhout; On-site; EUR 40,000 - 55,000; Full time

Job summary

A global solution provider for high temperature industries is seeking an L1 IT Support Agent in Oosterhout, Netherlands, to ensure a seamless IT experience for users. You will provide remote technical support, resolve issues, manage user onboarding, and ensure compliance with IT security standards. The ideal candidate should have at least 3 years of IT Support experience within a multinational environment, along with strong knowledge of ServiceNow and networking basics. A collaborative mindset and proficiency in both Dutch and English are also essential.

Qualifications

• Minimum 3 years experience in IT Support in a multinational company.
• Good knowledge of Active Directory and hardware lifecycle management.
• Able to work under pressure while providing excellent user support.

Responsibilities

• Deliver remote support for end users, resolving hardware and software issues.
• Manage mobile phone setup and user onboarding activities.
• Ensure IT security compliance and asset management.

Skills

Remote technical support

Issue resolution

User management

Asset management

Prioritization skills

Networking basics

ServiceNow

Microsoft 365

English fluency

Dutch fluency

Education

ITIL certificate

3 years IT Support experience

Tools

ServiceNow

Microsoft 365

Teamviewer

Job description

The mission of the L1 IT Support Agent is to ensure a seamless and reliable IT experience for all users by providing efficient remote technical support. Through proactive issue resolution, accurate asset management, and close collaboration with global IT teams, the role contributes to the stability, security, and continuous improvement of the company’s IT environment. This role is based in Oosterhout, Netherlands.

Responsibilities

• Deliver remote support for end users, resolving hardware, software, and connectivity issues.
• Handle mobile phone setup, configuration, and management.
• Ensure ServiceNow tickets are logged, categorized, and resolved within SLA targets.
• Support user onboarding and offboarding activities (account setup, access provisioning, hardware assignment).
• User management in Active Directory.
• User assistance with PC refresh.
• Asset management. Manage and update the hardware inventory; maintain CMDB accuracy.
• Work closely with global IT teams to elevate and resolve complex issues.
• Adhere to company IT security and compliance standards. Monitor, identify and resolve issues on endpoints.

Requirements

• 3 years experience in IT Support in a multinational company
• Hands-on experience with:
• ServiceNow (Incident, Request, CMDB modules)
• Microsoft 365 Basic Administration
• Windows 10/11 configuration
• Teamviewer or other remote support tool
• Hardware lifecycle management
• Basic knowledge of networking (VPN, DNS, Wi-Fi, LAN).
• Familiarity with Active Directory
• Dutch and English language knowledge; knowledge of other European language a plus
• Good prioritization skills
• Able to work under pressure
• ITIL certificate

Calderys is a leading global solution provider for industries operating in high temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.

As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.

With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

Our values are a driving force in this purpose:

We are tenacious, accountable, multicultural and authentic.

In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last.

Calderys - Forged in legacy. Fueled by excellence.

For more information, please visit Calderys.com