Remote IT Operations Engineer – Europe

Jobgether; Netherlands; Remote; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Fully remote position within Europe

Distributed international workforce

Hands-on ownership across IT support &

Job summary

Jobgether is seeking an IT Operations Engineer based in the Netherlands for a fully remote role supporting a distributed European and UK workforce. You will provide hands-on IT support, endpoint administration, identity management, and hardware operations, while building scalable processes and self-service guides.

You will collaborate with IT, People, Security, and other stakeholders to resolve issues, improve onboarding/offboarding, and reduce recurring friction in a fast-growing SaaS

Qualifications

• Experience in IT operations, IT support, service desk, or a similar role.
• Strong first-tier IT support capabilities, including request triage, user communication, escalation judgment, and SLA awareness.
• Hands-on experience supporting macOS and iOS devices in a professional environment.
• Experience with tools such as Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira Service Management, Notion request forms, or comparable systems.
• Experience working with MDM platforms such as Jamf or similar solutions.
• Working knowledge of identity and access management platforms such as Okta or equivalent systems.
• Understanding of SSO, SAML, SCIM, access provisioning and deprovisioning, and least-privilege access principles.
• Experience managing hardware assets throughout assignment, return, repair, replacement, repurposing, or disposal processes.
• Ability to create and improve support documentation, troubleshooting guides, operational checklists, and repeatable workflows.

Responsibilities

• Own first-tier IT support through Slack, Notion, Jira tickets, calls, and other channels.
• Triage and route employee IT requests to resolve issues quickly.
• Support macOS and iOS devices, including setup, troubleshooting, updates, and MDM enrollment.
• Manage MDM workflows, device compliance, encryption, and endpoint security practices.
• Support IAM through Okta, including group management, provisioning, and deprovisioning.
• Oversee onboarding and offboarding processes for new and departing staff.
• Track hardware assets across laptops, accessories, repairs, and replacements.
• Create self-service guides, runbooks, and internal IT documentation.
• Collaborate with IT, People, Security, and operations to reduce recurring issues.
• Evaluate IT tools and vendor workflows for EU/UK hardware operations.

Skills

First-tier IT support

MacOS/iOS support

Onboarding/offboarding

Identity management

Endpoint administration

Security-conscious IT operations

Tools

Google Workspace

Slack

Google Meet

Microsoft 365

Zendesk

Jira Service Management

Notion

Jamf (MDM)

Okta

Job description

Jobgether is seeking an IT Operations Engineer based in the Netherlands for a fully remote role supporting a distributed European and UK workforce. You will provide hands-on IT support, endpoint administration, identity management, and hardware operations, while building scalable processes and self-service guides.

You will collaborate with IT, People, Security, and other stakeholders to resolve issues, improve onboarding/offboarding, and reduce recurring friction in a fast-growing SaaS