IT Operations Engineer

Jobgether; Netherlands; Remote; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Fully remote position within Europe

Distributed international workforce

Hands-on ownership across IT support &

Job summary

Jobgether is seeking an IT Operations Engineer based in the Netherlands for a fully remote role supporting a distributed European and UK workforce. You will provide hands-on IT support, endpoint administration, identity management, and hardware operations, while building scalable processes and self-service guides.

You will collaborate with IT, People, Security, and other stakeholders to resolve issues, improve onboarding/offboarding, and reduce recurring friction in a fast-growing SaaS

Qualifications

• Experience in IT operations, IT support, service desk, or a similar role.
• Strong first-tier IT support capabilities, including request triage, user communication, escalation judgment, and SLA awareness.
• Hands-on experience supporting macOS and iOS devices in a professional environment.
• Experience with tools such as Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira Service Management, Notion request forms, or comparable systems.
• Experience working with MDM platforms such as Jamf or similar solutions.
• Working knowledge of identity and access management platforms such as Okta or equivalent systems.
• Understanding of SSO, SAML, SCIM, access provisioning and deprovisioning, and least-privilege access principles.
• Experience managing hardware assets throughout assignment, return, repair, replacement, repurposing, or disposal processes.
• Ability to create and improve support documentation, troubleshooting guides, operational checklists, and repeatable workflows.

Responsibilities

• Own first-tier IT support through Slack, Notion, Jira tickets, calls, and other channels.
• Triage and route employee IT requests to resolve issues quickly.
• Support macOS and iOS devices, including setup, troubleshooting, updates, and MDM enrollment.
• Manage MDM workflows, device compliance, encryption, and endpoint security practices.
• Support IAM through Okta, including group management, provisioning, and deprovisioning.
• Oversee onboarding and offboarding processes for new and departing staff.
• Track hardware assets across laptops, accessories, repairs, and replacements.
• Create self-service guides, runbooks, and internal IT documentation.
• Collaborate with IT, People, Security, and operations to reduce recurring issues.
• Evaluate IT tools and vendor workflows for EU/UK hardware operations.

Skills

First-tier IT support

MacOS/iOS support

Onboarding/offboarding

Identity management

Endpoint administration

Security-conscious IT operations

Tools

Google Workspace

Slack

Google Meet

Microsoft 365

Zendesk

Jira Service Management

Notion

Jamf (MDM)

Okta

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Operations Engineer based in Netherlands.

This is a fully remote opportunity supporting a distributed workforce across Europe and the UK. The IT Operations Engineer will help ensure employees have reliable, secure, and well-managed technology throughout their lifecycle. The role combines hands-on IT support with endpoint administration, identity management, hardware operations, and process improvement. You will work closely with IT, People, Security, and operational stakeholders to resolve issues and reduce recurring friction. As the organization scales, you will help establish repeatable processes that make onboarding, offboarding, access management, and device operations more efficient. This position is well suited to someone who enjoys solving practical problems, supporting users, and bringing structure to evolving IT environments.

Accountabilities:

• Own first-tier IT support through Slack, Notion, Jira tickets, calls, and other support channels.
• Triage, resolve, route, and expedite employee IT requests efficiently while maintaining appropriate service levels.
• Support macOS and iOS devices, including setup, troubleshooting, replacement, updates, and MDM enrollment.
• Administer and improve MDM workflows, device compliance, disk encryption, Device Trust, and endpoint security practices.
• Support identity and access management through Okta or similar platforms, including groups, entitlements, SSO, SAML, SCIM, provisioning, and deprovisioning.
• Manage onboarding and offboarding processes for new employees and departing team members.
• Own and improve hardware asset tracking across laptops, accessories, repairs, replacements, returns, storage, and repurposing.
• Create and maintain self-service troubleshooting guides, operational checklists, and internal IT documentation.
• Partner with IT, People, Security, and operational teams to identify and reduce recurring support issues.
• Evaluate and improve IT operations tools, asset management processes, and vendor workflows supporting EU and UK hardware operations.

Requirements:

• Experience in IT operations, IT support, service desk, endpoint administration, workplace technology, or a similar technical role.
• Strong first-tier IT support capabilities, including request triage, user communication, escalation judgment, and SLA awareness.
• Hands-on experience supporting Microsoft, macOS, and iOS devices in a professional environment.
• Experience with tools such as Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira Service Management, Notion request forms, or comparable systems.
• Experience working with MDM platforms such as Jamf or similar solutions.
• Working knowledge of identity and access management platforms such as Okta or equivalent systems.
• Understanding of SSO, SAML, SCIM, access provisioning and deprovisioning, and least-privilege access principles.
• Experience managing hardware assets throughout assignment, return, repair, replacement, repurposing, or disposal processes.
• Ability to create and improve support documentation, troubleshooting guides, operational checklists, and repeatable workflows.
• Security-conscious approach to IT operations, including device compliance, access reviews, administrative privileges, credential handling, and offboarding risks.
• Clear, empathetic communication skills combined with a practical and service-oriented mindset.
• Experience supporting remote-first, distributed, fast-growing, SaaS, technology, startup, or scaleup environments is a plus.
• Experience troubleshooting AV or video conferencing systems is a plus.
• Experience implementing or improving asset management software is a plus.
• Familiarity with EU and UK hardware vendors, storage, repairs, returns, and replacement workflows is a plus.

Benefits:

• Full-time employment.
• Fully remote position within Europe.
• Opportunity to support a distributed international workforce.
• Hands-on ownership across IT support, endpoint management, identity and access, and hardware operations.
• Opportunity to improve and scale IT processes within a rapidly growing environment.
• Close collaboration with IT, People, Security, and operational stakeholders.
• Opportunity to develop repeatable workflows and improve the employee technology experience.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.