Information Technology Support Engineer

ABC People; Amsterdam; On-site; EUR 40,000 - 80,000; Full time

Job summary

Join an innovative and rapidly expanding cryptocurrency platform as an IT Support Engineer. In this dynamic role, you will ensure the seamless operation of IT infrastructure, providing essential support for user accounts, devices, and network security. Your expertise will help streamline processes and enhance cybersecurity initiatives. This position offers a unique opportunity to work in a collaborative environment that values transparency and innovation, making a significant impact on the company's technology landscape. If you're passionate about IT and eager to contribute to a forward-thinking team, this role is perfect for you.

Qualifications

• 1-5 years of experience in IT administration or systems administration.
• Proficiency in managing Windows, Linux, and Mac OS environments.

Responsibilities

• Manage user accounts, permissions, and access rights across systems.
• Provide timely technical support and resolve IT issues for staff.
• Maintain and troubleshoot office WiFi, LAN, and VPN access.

Skills

Problem-solving skills

Troubleshooting skills

Communication skills

Scripting (PowerShell, Python, Bash)

Experience in IT administration

Knowledge of Active Directory

Experience with cloud platforms

Education

Bachelor’s degree in Information Technology

Equivalent work experience

Tools

Windows OS

Linux OS

Mac OS

Google Cloud

AWS

Azure

Office 365

Exchange

Google Workspace

Job description

Job Title: IT Support Engineer

We are partnering with a rapidly expanding European cryptocurrency platform committed to simplifying digital assets while prioritizing security and accessibility. With transparency at its core, the company thrives on innovation and collaboration.

We seek an experienced IT Support Engineer to maintain the company's IT infrastructure, ensuring seamless operations, security, and efficiency. Responsibilities include troubleshooting, hardware/software upgrades, and supporting the organization's technology needs.

Responsibilities

User & Device Management

1. Manage user accounts, groups, permissions, and access rights across multiple systems.
2. Oversee software installations, updates, and licensing compliance.
3. Develop and maintain automation scripts to streamline user and device management.
4. Deploy, maintain, and troubleshoot technology devices, including laptops, desktops, phones, TVs, and printers.

Technical Support & IT Operations

1. Provide timely technical support and resolve IT issues for internal staff.
2. Maintain and manage the IT ticketing system to track and prioritize user requests.
3. Establish clear processes for user support and ensure effective communication on request statuses.

Network & Security Management

1. Maintain, troubleshoot, and configure office WiFi, LAN, and user VPN access.
2. Implement and improve user data backup and disaster recovery strategies.
3. Ensure regular testing of backup and recovery protocols.
4. Support cybersecurity initiatives and best practices.

Qualifications & Skills

1. Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
2. 1-5 years of experience in IT administration, network management, or systems administration.
3. Proficiency in managing Windows, Linux, and Mac OS environments.
4. Experience with cloud platforms (Google Cloud, AWS, or Azure is a plus).
5. Strong knowledge of Active Directory, Office 365, and Exchange or Google Workspace.
6. Scripting experience or a strong desire to learn (e.g., PowerShell, Python, Bash).
7. Strong problem-solving and troubleshooting skills.
8. Excellent communication and interpersonal skills.
9. Ability to work independently and manage priorities in a fast-paced environment.

Seniority level

Mid-Senior level

Employment type

Full-time

Location

Amsterdam, North Holland, Netherlands