Remote Customer Experience Specialist

Jobgether; Netherlands; Remote; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Global Client Experience team

International exposure

FinTech and online trading environment

Training and knowledge sharing

Job summary

Jobgether is seeking a Customer Experience Agent based in the Netherlands for a fully remote role within a global Client Experience team. You will support customers across multiple markets, handle inquiries via chat, phone, and email, and help users navigate trading tools and financial products.

You will explain processes, troubleshoot access and account issues, and maintain accurate ticketing records while adhering to regulatory requirements.

Qualifications

• Previous client-facing or customer support experience.
• Active business registration, or willingness and legal eligibility to establish one, to operate as an independent contractor in the country of residence.
• Fluent English communication skills, both written and verbal.
• Native or fluent proficiency in German, French, Spanish, or Polish.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Strong problem-solving skills and ability to troubleshoot customer queries.
• Ability to explain products, processes, and technical information clearly to customers.
• Strong attention to detail when documenting cases and maintaining customer records.
• Ability to follow operational procedures and regulatory requirements.
• Comfortable working with CRM, ticketing, and digital customer-support platforms.
• Willingness to continuously learn about product and service changes.
• Strong organisational skills and ability to manage multiple requests.
• Ability to work effectively within a distributed, international team.
• Proactive, can-do approach to assist customers.
• Experience with Salesforce and/or Zendesk would be advantageous.
• Exposure to financial markets or trading inquiries would be beneficial.
• Weekend/holiday coverage on a rotational basis would be advantageous.

Responsibilities

• Provide responsive and professional support to clients through chat, phone, email, and other platforms.
• Explain products and services clearly and help clients understand how to use them.
• Troubleshoot platform access, trading tools, and account processes.
• Maintain knowledge of the full range of products and services.
• Manage and resolve standard customer cases using CRM and support tools.
• Maintain accurate documentation in ticketing systems for audit trails.
• Support timely processing of account-opening requests and funding activities.
• Follow established workflows and regulatory requirements in customer interactions.
• Contribute to customer satisfaction and retention through proactive service.
• Build constructive client relationships with a proactive, professional approach.
• Participate in training, knowledge transfer, and product updates.
• Stay informed about product changes and support processes.
• Collaborate with a globally distributed Client Experience team across locations/time zones.
• Contribute to continuous improvements in support processes.

Skills

Client-facing

English fluent

Communication

Problem-solving

Documentation

Multi-language support

CRM experience

Tools

Salesforce

Zendesk

Job description

Jobgether is seeking a Customer Experience Agent based in the Netherlands for a fully remote role within a global Client Experience team. You will support customers across multiple markets, handle inquiries via chat, phone, and email, and help users navigate trading tools and financial products.

You will explain processes, troubleshoot access and account issues, and maintain accurate ticketing records while adhering to regulatory requirements.