Remote French CX Specialist — Problem Solver

Lemonade

Amsterdam

Remote

EUR 42,000 - 66,000

Full time

3 days ago

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Job summary

Lemonade is seeking a Customer Experience Specialist for the French Market. You will support French customers, dig into issues, learn our product deeply, and collaborate with product and engineering to fix underlying problems.

You will identify patterns, push back when needed, and ship improvements—docs, prompts, and workflows—while embracing our AI-first approach. Remote-friendly; NL location or relocation by November.

Qualifications

2–3+ years in customer support, success, or operations with ownership of outcomes
Native in French and high-level English (B2+; near-native preferred)
Proven experience with help-desk or CRM tools like Zendesk, Intercom, Salesforce
Customer-first mindset: investigate and resolve, not just process
Genuine curiosity about how things work and about AI tools
Based in the Netherlands or willing to relocate by November
Able to work in a remote environment

Responsibilities

Investigate the real issue behind every customer conversation—follow it until it's resolved
Build deep product and technical knowledge so you can guide customers confidently
Spot patterns in customer pain and propose solutions to product and engineering
Write with honesty and care—in French and English
Test and improve SOPs, AI tools, and documentation with the team
Find opportunities to use AI and automation in your workflow, and ship improvements
Be a true teammate with initiative and collaboration