French Customer Support Specialist

Insify; Amsterdam; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work – 2 days remote per week

Travel reimbursement

25 vacation days

50 EUR/month well-being budget

Epic team events

MacBook provided

Career growth opportunities

Job summary

A forward-thinking digital insurance firm based in Amsterdam is seeking a Customer Support Expert to enhance customer experiences. This role involves assisting customers through various channels, improving processes, and offering valuable feedback. You must be fluent in French and ready for a full-time commitment in a dynamic environment. Join us for a competitive salary, hybrid work, and excellent growth opportunities. Enjoy perks like 25 vacation days and a well-being budget.

Qualifications

• Fluency in French (written & spoken) is non-negotiable.
• Available full-time.
• Enthusiastic and motivated, with a strong will to face challenges.
• Effective communicator with keen attention to detail.
• Capable of thriving both independently and as part of a team.

Responsibilities

• Assist customers via email, chat, and phone with clarity and empathy.
• Continuously improve the customer experience and collaborate across teams.
• Provide feedback to refine products and processes.

Skills

Fluency in French

Strong communication

Attention to detail

Problem-solving

Team spirit

Job description

Looking for a Role with Impact? Become a Customer Support Expert at Insify! Entrepreneurs deserve better insurance. Fast, simple, fair—that’s what we deliver at Insify. While today’s businesses evolve at lightning speed, traditional insurers are stuck in the past. We’re here to change that. Our 100% digital platform helps entrepreneurs get the coverage they need in just two minutes. No paperwork, no endless calls—just seamless, smart insurance.

As a Customer Support Expert, you’ll be the voice of Insify, ensuring every customer gets a smooth, top‑notch experience and appropriate advice on their insurance needs.

What You Will Do

• Assist customers via email, chat, and phone with clarity and empathy. You’ll go above and beyond to create “wow” moments for clients, tackling challenges with a solutions‑first approach.
• Continuously improve the customer experience, collaborating across teams—your ideas will make a difference!
• Provide feedback to refine our products and processes, always keeping the customer at the centre.
• Grow and evolve with us.

What You’ll Bring

• Fluency in French (written & spoken) — this is non‑negotiable!
• Available full‑time.
• Enthusiastic, motivated, and ready for challenges – you do not give up easily.
• Strong communicator with great attention to detail.
• Independent yet a team player—thriving in a small but dynamic team.

Bonus points if you

• Have experience in a regulated sector (insurance, banking, fintech) or customer support.
• Have worked in a startup before and love the fast‑paced environment.

Why Join Us

Competitive salary – because great talent deserves great pay.

Hybrid work – 2 days remote per week.

Travel reimbursement – we’ve got your commute covered.

25 vacation days – plus an extra day off on Christmas Eve (if it’s a weekday!).

50 EUR/month well‑being budget – for gym, UberEats, or whatever you like!

Epic team events – drinks, offsites, parties, merch, and more.

MacBook – because you need the best tools to shine.

Career growth – leadership programmes, coaching, and real impact!