French Customer Experience Specialist

Vintage Cash Cow; Netherlands; Remote; EUR 29,000 - 39,000; Full time

Job summary

Vintage.com is seeking a French Customer Experience Agent to join the EU Customer Experience team in the Netherlands. This full-time role focuses on assisting customers via phone, email and digital channels from our Arnhem-area hub and requires strong communication and problem-solving skills.

You will handle inquiries, provide updates, and resolve issues with care and confidence, contributing to a seamless customer journey across departments and systems.

Qualifications

• Experience in customer service or contact centre environments.
• Strong verbal and written communication abilities with empathy.

Responsibilities

• Support customers across phone, email and digital channels throughout their journey with Vintage.com.
• Handle inbound and outbound conversations, including updates and follow-ups.
• Explain our service and next steps clearly so customers know what to expect.
• Adapt communication to the customer and situation, avoiding one-size-fits-all approaches.
• Build trust through accurate, timely and helpful communication.
• Take ownership of issues and resolve them fairly and professionally.

Skills

customer service

communication

problem-solving

collaboration

Job description

Vintage.com is seeking a French Customer Experience Agent to join the EU Customer Experience team in the Netherlands. This full-time role focuses on assisting customers via phone, email and digital channels from our Arnhem-area hub and requires strong communication and problem-solving skills.

You will handle inquiries, provide updates, and resolve issues with care and confidence, contributing to a seamless customer journey across departments and systems.