Remote Energy Storage Support Engineer – Field & Tech

Anker Innovations; Amsterdam; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

Anker Innovations in Amsterdam, Netherlands, seeks a hands-on Support Engineer to provide field and remote technical assistance for our residential energy storage products in the Benelux market. The role combines deep product knowledge with field service capability to support installers, channel partners, and end-users.

You will help ensure successful installation, operation, and customer satisfaction in a fast-growing environment, with on-site visits required and a remote-friendly work

Qualifications

• Industry Experience: Minimum 5 years in a technical role within energy storage, inverter, or residential PV industries.
• Location: Must be based in the Netherlands or Belgium; remote-friendly but requires frequent on-site support with same-day travel capability.
• Language: Professional proficiency in English; fluency in Dutch or French is mandatory for local communication.
• High execution capability and adaptability in a fast-paced, scale-up environment.
• Willingness to travel frequently for on-site support.

Responsibilities

• Provide timely and effective technical support to installers, distributors, and end-users via phone, email, and on-site visits.
• Troubleshoot and resolve technical issues related to AC-coupled/hybrid energy storage systems, inverters, and system integration.
• Conduct on-site inspections, system commissioning, and performance evaluations as needed.
• Develop and deliver technical training and documentation for partners and installers.
• Collaborate with R&D and product teams to relay field feedback and contribute to product improvement.
• Ensure all field activities comply with local electrical standards, safety regulations, and company guidelines.
• Maintain accurate records of support cases, solutions, and field reports.

Job description

Anker Innovations in Amsterdam, Netherlands, seeks a hands-on Support Engineer to provide field and remote technical assistance for our residential energy storage products in the Benelux market. The role combines deep product knowledge with field service capability to support installers, channel partners, and end-users.

You will help ensure successful installation, operation, and customer satisfaction in a fast-growing environment, with on-site visits required and a remote-friendly work