Technical Support Engineer - Benelux Location: Netherlands or Belgium （Remote-first with frequent on-site support）

Anker Innovations; Amsterdam; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

Anker Innovations in Amsterdam, Netherlands, seeks a hands-on Support Engineer to provide field and remote technical assistance for our residential energy storage products in the Benelux market. The role combines deep product knowledge with field service capability to support installers, channel partners, and end-users.

You will help ensure successful installation, operation, and customer satisfaction in a fast-growing environment, with on-site visits required and a remote-friendly work

Qualifications

• Industry Experience: Minimum 5 years in a technical role within energy storage, inverter, or residential PV industries.
• Location: Must be based in the Netherlands or Belgium; remote-friendly but requires frequent on-site support with same-day travel capability.
• Language: Professional proficiency in English; fluency in Dutch or French is mandatory for local communication.
• High execution capability and adaptability in a fast-paced, scale-up environment.
• Willingness to travel frequently for on-site support.

Responsibilities

• Provide timely and effective technical support to installers, distributors, and end-users via phone, email, and on-site visits.
• Troubleshoot and resolve technical issues related to AC-coupled/hybrid energy storage systems, inverters, and system integration.
• Conduct on-site inspections, system commissioning, and performance evaluations as needed.
• Develop and deliver technical training and documentation for partners and installers.
• Collaborate with R&D and product teams to relay field feedback and contribute to product improvement.
• Ensure all field activities comply with local electrical standards, safety regulations, and company guidelines.
• Maintain accurate records of support cases, solutions, and field reports.

Job description

• We are a global leader in innovative energy solutions, committed to providing reliable and sustainable power for homes and businesses. With the rapid growth of our home energy storage business in Europe, we are expanding our local technical team to ensure exceptional support for our partners and customers across the Benelux region.

Job Overview

• Weare looking for a hands-on and technically strong Support Engineer to provide field and remote technical assistance for our residential energy storage products in the Benelux market.
• The ideal candidate combines deep product knowledge, field service capability, and customer-centric problem-solving skills to support installers, channel partners, and end-users.
• This role is key to ensuring successful installation, operation, and customer satisfaction in a fast-growing business environmentKey

Responsibilities

• Provide timely and effective technical support to installers, distributors, and end-users via phone, email, and on-site visits.
• Troubleshoot and resolve technical issues related to AC-coupled/hybrid energy storage systems, inverters, and system integration.
• Conduct on-site inspections, system commissioning, and performance evaluations as needed.
• Develop and deliver technical training and documentation for partners and installers.
• Collaborate with R&D and product teams to relay field feedback and contribute to product improvement.
• Ensure all field activities comply with local electrical standards, safety regulations, and company guidelines.
• Maintain accurate records of support cases, solutions, and field reports.

Requirements

• Industry Experience: Minimum 5 years in a technical role within energy storage, inverter, or residential PV industries. Must be familiar with AC-coupled/hybrid systems.
• Location: Must be based in the Netherlands or Belgium. The role is remote-friendly but requires frequent on-site support with same-day travel capability.
• Language: Professional proficiency in English is required. Fluency in Dutch or French is mandatory for effective local communication.
• Strong independent problem-solving and fast-learning abilities.
• High execution capability and adaptability in a fast-paced, scale-up environment.
• Practical, hands-on approach with a willingness to travel frequently for on-site support.
• Background: Open to both Chinese diaspora and local candidates. Candidates with local work authorization are preferred.

Nice to Have:

• Hands-on experience as an installer or in system commissioning.
• Knowledge of local certifications and standards （e.9.，NEN1010, Synergrid C10/11）.
• Previous experience supporting brands such as SolarEdge, Enphase, Solis, Pylontech, or similar.
• Entrepreneurial spirit and comfort working in a resource-lean, high-growth setting.

What We Offer

• A key role in a rapidly growing clean energy market with tangible impact.
• Competitive compensation package and performance incentives.
• Flexible remote work combined with field-based engagement.
• Opportunities for professional growth within an international company.
• Dynamic, mission-driven work culture focused on innovation and sustainability.