Regional Service Engineer

HANCHU ESS; Maastricht; On-site; EUR 45,000 - 75,000; Full time

Job summary

HANCHU ESS in Maastricht is seeking an experienced technician to provide pre-sales technical support, coordinate with local clients, and deliver on-site energy storage solutions.

The role includes installation, commissioning, and ongoing after-sales service, with responsibilities to maintain workflows and train clients while traveling within the Netherlands region.

Qualifications

• 2–3 years in solar, energy storage or related electrical industries.
• Ability to provide pre-sales technical support and on-site after-sales service.
• Fluent English in listening, speaking, reading and writing.

Responsibilities

• Provide pre-sales technical support coordinated with sales teams and local clients.
• Complete on-site installation and grid-connected commissioning of energy storage projects.
• Handle after-sales operations, troubleshoot equipment and manage spare parts.
• Coordinate with Maastricht team to resolve technical issues and build local service workflows.

Skills

Pre-sales

On-site commissioning

Energy storage

Training delivery

Job description

• Provide pre-sales technical support in coordination with sales teams: coordinate with local clients, provide energy storage technical supports, conduct on-site technical presentations, and gather local market intelligence.
• Independently complete on-site installation and grid-connected commissioning of energy storage projects, and follow up the full-cycle implementation of projects.
• Take charge of after-sales operation and maintenance for responsible region: handle client inquiries via work order system, troubleshoot and repair faulty equipment, manage spare parts inventory logs, and deliver operation & maintenance training to clients.
• Communicate with local clients, coordinate with the Maastricht team to resolve technical issues arising from projects and after-sales services, and build local service networks and standardized workflows.

Job Requirements

• Minimum 2-3 years of technical working experience in solar, energy storage or new energy electrical industries, with combined practical experience in pre-sales technical support and on-site after-sales service.
• Proficient in solar, energy storage systems and electrical principles; capable of independently technical support as well as performing on-site commissioning and equipment maintenance.
• Fluent English in listening, speaking, reading and writing; able to communicate with clients and deliver technical training independently.
• Familiar with local Netherlands grid standards; long-term stable resident in Netherlands and available for field business trips within the region.
• Majored in electrical related disciplines; strong communication and presentation skills, capable of working under pressure, and customer-service oriented.