Remote Dutch-Speaking Customer Support Pro (Greece)

WW Talents; Vlissingen; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Remote work (Greece)

Training provided

Onboarding support

Career progression

Relocation support

Job summary

WW Talents is seeking Dutch-speaking Customer Support Agents to join international teams. The role is fully remote in Greece with Monday–Friday schedules and occasional weekend shifts. Compensation ranges €1,300–€1,500 gross per month, paid over 14 months, plus up to €250 monthly performance bonus.

Relocation support is included for travel and housing arrangements. Responsibilities include handling inquiries via phone, email, and chat, managing CRM cases, and providing after-sales and technical

Qualifications

• Dutch language at C1/C2 level is required.
• English at B2-C1 depending on project.
• Strong written and verbal communication skills are essential.
• Good problem-solving and multitasking abilities are expected.
• Customer-oriented and solution-focused approach is needed.
• Ability to stay calm and professional in challenging situations.
• Comfort working in a fast-paced international environment.
• Basic familiarity with CRM systems and digital tools is a plus.

Responsibilities

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through setup and configuration.
• Handle customer complaints professionally and provide solutions.
• Create and manage customer cases accurately in CRM systems.
• Investigate issues and determine appropriate solutions.
• Escalate complex cases to relevant internal teams when needed.
• Provide customers with timely updates on their cases.
• Complete back-office tasks and maintain accurate customer records.
• Use internal tools and knowledge bases to resolve inquiries.

Skills

Dutch proficiency

English proficiency

Communication skills

Problem-solving

Multitasking

Customer focus

Professionalism

Fast-paced environment

CRM basics

Tools

CRM software

Job description

WW Talents is seeking Dutch-speaking Customer Support Agents to join international teams. The role is fully remote in Greece with Monday–Friday schedules and occasional weekend shifts. Compensation ranges €1,300–€1,500 gross per month, paid over 14 months, plus up to €250 monthly performance bonus.

Relocation support is included for travel and housing arrangements. Responsibilities include handling inquiries via phone, email, and chat, managing CRM cases, and providing after-sales and technical