Remote Dutch-Speaking Client Support Pro (Greece)

WW Talents; Amsterdam; Remote; EUR 174,000 - 203,000; Full time

Benefits offered by this job

Remote from Greece

Fully Paid training

Onboarding and nesting support

Career development opportunities

Mentoring and QA potential

Job summary

WW Talents is seeking Dutch-speaking Client Service Representatives to join international teams in Greece. The role is fully remote from Greece, with a Monday–Friday schedule and occasional weekend shifts depending on the project.

Responsibilities include handling inquiries via phone, email, and chat, providing after-sales support, troubleshooting, and managing cases in CRM systems. Candidates should be strong communicators with Dutch and English proficiency and a customer-focused mindset.

Qualifications

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Ability to work in a fast-paced international environment
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional in challenging situations
• Basic familiarity with CRM and digital tools (advantage)

Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through setup and configuration
• Handle customer complaints professionally and provide solutions
• Create and manage customer cases accurately in CRM systems
• Investigate issues and determine appropriate solutions
• Escalate complex cases to internal teams when necessary
• Provide timely updates to customers on their cases
• Complete back-office tasks and maintain accurate records
• Use internal tools and knowledge bases to resolve inquiries
• Maintain a professional, customer-focused approach in every interaction

Skills

Dutch fluency

English proficiency

Customer service

Problem solving

Multitasking

Communication

Tools

CRM systems

Job description

WW Talents is seeking Dutch-speaking Client Service Representatives to join international teams in Greece. The role is fully remote from Greece, with a Monday–Friday schedule and occasional weekend shifts depending on the project.

Responsibilities include handling inquiries via phone, email, and chat, providing after-sales support, troubleshooting, and managing cases in CRM systems. Candidates should be strong communicators with Dutch and English proficiency and a customer-focused mindset.