Remote Dutch-Speaking Customer Support Specialist in Greece

WW Talents; Alkmaar; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Remote from Greece

Structured training

Onboarding support

Career progression

Job summary

WW Talents is seeking Dutch-speaking Client Service Representatives to join international teams working remotely from Greece. You will handle customer inquiries, after-sales support, technical assistance, or sales support across multiple projects, primarily via phone, email, and chat.

The role offers 100% remote work from Greece with structured training, onboarding, and ongoing professional development. Typical schedule is Monday–Friday with occasional weekend shifts and a relocation package

Qualifications

• C1/C2 level of Dutch as required.
• B2–C1 level of English, depending on the project.
• Strong written and verbal communication skills.
• Good problem-solving and multitasking abilities.
• Customer-oriented and solution-focused approach.
• Ability to stay calm and professional with challenging customers.
• Ability to work effectively in a fast-paced international environment.
• Basic familiarity with CRM systems and digital tools an advantage.

Responsibilities

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through product setup and configuration.
• Handle customer complaints professionally and provide appropriate solutions.
• Create and manage customer cases accurately in CRM systems.
• Investigate customer issues and determine the most appropriate solution.
• Escalate complex cases to the relevant internal teams when necessary.
• Provide customers with timely updates regarding their cases.
• Complete back-office tasks and maintain accurate customer records.
• Use internal tools and knowledge bases to research information and resolve inquiries.
• Maintain a professional and customer-focused approach in every interaction.

Skills

Dutch (C1/C2)

English (B2-C1)

Communication skills

Problem solving

Multitasking

Customer oriented

CRM familiarity

Job description

WW Talents is seeking Dutch-speaking Client Service Representatives to join international teams working remotely from Greece. You will handle customer inquiries, after-sales support, technical assistance, or sales support across multiple projects, primarily via phone, email, and chat.

The role offers 100% remote work from Greece with structured training, onboarding, and ongoing professional development. Typical schedule is Monday–Friday with occasional weekend shifts and a relocation package