Remote Developer Support Engineer - Backend & Cloud

Jobgether; Netherlands; On-site; EUR 65,000 - 100,000; Full time

Benefits offered by this job

Remote-first environment

Flexible virtual work model

Learning and development access via e–

Job summary

Jobgether is partnering to fill a Developer Support Engineer role based in the Netherlands. You will provide advanced technical support for backend services, REST APIs, and database issues across cloud and self-hosted environments.

The role requires strong troubleshooting across Linux, SQL, and distributed architectures, with on-call rotations and cross-team collaboration to resolve high-impact incidents and improve product quality.

Qualifications

• 3–6 years of experience supporting Java-based web applications or comparable enterprise software environments.
• Strong troubleshooting capabilities spanning application code, logs, databases, APIs, infrastructure, and system dependencies.
• Hands-on experience writing SQL queries and working with databases such as MySQL or Microsoft SQL Server.
• Strong Linux command-line skills for log analysis and environment troubleshooting.
• Experience troubleshooting networking concerns involving firewalls, proxies, connectivity, and related infrastructure.
• Experience with REST APIs and SaaS/web-based applications.
• Experience with Kubernetes and distributed application architectures.
• Strong scripting abilities and ability to automate troubleshooting tasks.
• Excellent written and verbal communication skills, able to explain complex concepts to diverse stakeholders.
• Bachelor’s degree preferred in CS or related field.
• Experience with ArangoDB or other NoSQL databases is a plus.
• Unrestricted authorization to work in home country and eligible within the EMEA region.

Responsibilities

• Provide advanced technical support for backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
• Participate in on-call rotations and provide escalation support for high-impact incidents.
• Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
• Analyze application logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
• Use development and environment inspection tools to debug application behavior across multiple layers.
• Identify, reproduce, and document software defects and collaborate with Engineering on resolutions.
• Develop scripts and technical solutions to address complex customer issues and automate troubleshooting tasks.
• Support integrations involving REST APIs and third-party systems, diagnosing data flow and connectivity issues.
• Collaborate with Technical Support Engineering, Engineering, and Product teams to resolve escalated cases.
• Contribute to internal documentation, knowledge sharing, and continuous improvements to support processes and product quality.

Skills

Troubleshooting

REST APIs

Linux

SQL

Kubernetes

Education

Bachelor's degree in Computer Science

Tools

MySQL

SQL Server

ArangoDB

NoSQL databases

Job description

Jobgether is partnering to fill a Developer Support Engineer role based in the Netherlands. You will provide advanced technical support for backend services, REST APIs, and database issues across cloud and self-hosted environments.

The role requires strong troubleshooting across Linux, SQL, and distributed architectures, with on-call rotations and cross-team collaboration to resolve high-impact incidents and improve product quality.