Remote Customer Care Specialist – Growth & Development

Jobgether; Netherlands; Remote; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Fully remote role

Office hubs in Kyiv and Warsaw

20 paid working days off per year

Medical insurance

Job summary

Jobgether on behalf of our partner company is seeking a Customer Care Specialist based in the Netherlands. This fully remote role serves an international audience, handling inquiries via chat and email with empathy and professionalism.

You will collaborate with internal teams, resolve issues, document interactions, and contribute to ongoing service improvements while maintaining strong English communication and resilience in a fast-paced digital environment.

Qualifications

• Upper-Intermediate English or higher with strong written and verbal communication.
• Excellent interpersonal and communication skills across a wide range of customers.
• Strong empathy and ability to understand customer needs and concerns.
• Excellent listening and attention-to-detail, ability to ask relevant questions.
• Calm under pressure with professional and constructive demeanor.

Responsibilities

• Respond promptly to customer inquiries via chat and email.
• Provide clear information about products, services, and processes.
• Investigate and resolve issues with internal teams when needed.
• Document interactions and maintain records of requests and resolutions.
• Meet established performance targets (quantitative and qualitative).
• Collect and communicate customer feedback to support improvements.
• Prioritize incoming requests to ensure timely responses.
• Maintain knowledge of products, processes, and tools.
• Contribute to improvements in customer service workflows.

Skills

English proficiency

Interpersonal skills

Empathy

Active listening

Time management

Tools

CRM systems

Omnichannel support tools

Job description

Jobgether on behalf of our partner company is seeking a Customer Care Specialist based in the Netherlands. This fully remote role serves an international audience, handling inquiries via chat and email with empathy and professionalism.

You will collaborate with internal teams, resolve issues, document interactions, and contribute to ongoing service improvements while maintaining strong English communication and resilience in a fast-paced digital environment.